Field Operation Manager in Hyderabad (Hybrid)

Job Description

Key Responsibilities Manage the daily operations of battery-swapping stations across multiple locations, ensuring seamless functionality and service delivery. Recruit, train, and supervise field staff, fostering a culture of excellence and continuous improvement. Implement and monitor quality control processes to maintain the reliability and safety of all operational activities. Develop and execute operational strategies to expand our service network and enhance operational efficiency. Oversee the operational budget, ensuring cost-effective resource allocation and adherence to financial targets. Ensure all field operations comply with local regulations, industry standards, and company policies. Collaborate with the customer support team to address and resolve operational issues promptly, enhancing customer satisfaction. Utilize data-driven insights to monitor performance metrics, identify areas for improvement, and implement corrective actions. Work closely with engineering, product development, and sales teams to align operational activities with business objectives. About Company: BatteryPool was formed in 2018 with a vision of fostering mass adoption of electric mobility in India. We are doing this by building a technology-driven battery charging infrastructure designed and made in India. BatteryPool will offer 2W EV owners a charged-battery-as-a-service through an innovative retailing business model enabled by a patent-pending battery charging hardware technology and an IoT ecosystem. Show more Show less