Field Officer (Integrated Facility Management (IFM))

Job Title: Field Officer Integrated Facility Management (IFM)

Department:

Reporting To:

Location:

Job Purpose:

To ensure seamless execution of facility management operations across multiple client sites by managing site mobilization, manpower provisioning, day-to-day operations, client coordination, and business development, while upholding high standards of service quality and compliance.

Key Responsibilities:

1. Customer Centricity

• Serve as the primary point of contact for clients at designated sites.
• Ensure high levels of customer satisfaction through regular engagement, feedback collection, and timely resolution of issues.
• Understand client expectations and align service delivery accordingly.

2. Site Mobilization

• Coordinate and oversee the successful setup of new client sites.
• Ensure timely availability of resources, materials, and manpower.
• Liaise with procurement and vendors to meet site-specific requirements.

3. Manpower Provision

• Ensure timely recruitment, deployment, and rotation of workforce as per site needs.
• Monitor attendance, productivity, and attrition.
• Work with HR to ensure staffing is in compliance with statutory norms.

4. Day-to-Day Operations Management

• Oversee cleaning, housekeeping, MEP, security, pantry, and other soft/hard services as per contract.
• Conduct regular site audits and inspections to ensure quality standards.
• Maintain SOPs and checklists and ensure team adherence.

5. Coordination with Central Office

• Act as the liaison between sites and the central operations/support teams (HR, Finance, Procurement, Compliance, etc.).
• Submit reports, data, and operational updates in a timely and accurate manner.
• Escalate unresolved issues for quick resolution.
• Timely Clearance of Billing/invoices/challan

6. Business Enhancement

• Identify and recommend potential areas for upselling or service improvement.
• Develop relationships with clients to support renewals and contract expansion.
• Support in proposal preparation for new business from existing clients.

7. People Management

• Supervise and guide site-level team leaders and supervisors.
• Conduct training, motivation, and performance reviews of staff.
• Ensure a disciplined and professional work culture.

8. Industrial Relations

• Maintain cordial relations with staff, labor unions, and local authorities.
• Handle grievances and disciplinary issues in coordination with HR.
• Ensure adherence to labor laws and local compliance.

Qualifications:

• Graduate in any discipline (preferably in Facility Management, Hospitality, or Operations Management)

Minimum 35 years of relevant experience in IFM or service industry

Working knowledge preference: labor laws and statutory compliance

Skills Required:

Strong interpersonal and local communication skills

Operational planning and time management

Conflict resolution and team handling

Client relationship management

MS Office and report writing skills