Field Network Engineer

Role Overview: You will be responsible for carrying out on-site installations of internet services, routers, modems, fiber ONT/ONU devices, and other telecom equipment. Your role will involve diagnosing and resolving technical faults in broadband, leased line, or fiber connectivity at customer premises, as well as performing fiber splicing, signal testing, and basic network configuration for enterprise and home users. Additionally, you will coordinate with the backend NOC (Network Operations Center) to resolve escalated field issues, document service calls, installations, fault resolutions, and customer sign-offs daily, and conduct preventive maintenance checks and audits of field assets and junction boxes. Key Responsibilities: - Carry out on-site installation of internet services, routers, modems, fiber ONT/ONU devices, and other telecom equipment. - Diagnose and resolve technical faults in broadband, leased line, or fiber connectivity at customer premises. - Perform fiber splicing, signal testing, and basic network configuration for enterprise and home users. - Coordinate with backend NOC to resolve escalated field issues and ensure service uptime. - Document service calls, installations, fault resolutions, and customer sign-offs daily. - Conduct preventive maintenance checks and audits of field assets and junction boxes. - Educate end-users on device handling, safety, and simple troubleshooting techniques. - Adhere to SLA timelines for fault resolution and installation, maintaining customer satisfaction. - Maintain inventory of field tools, consumables, and ensure proper handling of company assets. Qualification Required: - Qualification: 10th /+2/ ITI / Diploma / B.E. / B.Tech in Electronics, Telecommunications, or related stream. Freshers can apply. - Experience: 03 years in field service roles in ISP/telecom sector preferred. - Hands-on experience in using tools like OTDR, splicing machines, and signal testers (preferred). - Strong interpersonal and problem-solving skills. - Must possess a two-wheeler and a valid driving license. - Willingness to travel locally and work on rotational shifts/weekends if required.,