Lead - Network Operations & Support Tata Communications

5.0 - 9.0 years

0 Lacs

dehradun, uttarakhand

On-site

The role at Tata Communications involves managing day-to-day network operations and maintenance in the area of Satellite communications. You will be responsible for handling GCE and RF equipment, including HPA, ACU, LNA, LNB, MODEMS, and UP CONVERTERS. You should be well-versed in satellite-related terms and proficient in customer handling, platform uptime, incident management, problem management, and escalation support. This operational role requires delivering impactful results that directly affect daily operations, including guiding professional or technical staff and ensuring the quality of their work. Your responsibilities will include creating and maintaining the infrastructure essential for field and network operations" growth and efficiency to enhance network availability. You will manage day-to-day O&M tasks of GCE and RF equipment independently, handle new enhancements and issue resolutions, perform proactive/reactive fault management, manage incident response by liaising with customers, coordinate with various teams for remote facility maintenance, develop skills regularly in the niche domain of satellite communication, conduct repair and maintenance tasks, and strive for optimal customer satisfaction. The role may involve working as an individual contributor or leading a small team. Desired skill sets for this position include knowledge of Satellite communication systems, troubleshooting experience with E/S network, GCE, and RF equipment, fault handling expertise, RCA capability, understanding of related technologies and customer interaction, familiarity with RF equipment, testing techniques, and methods for result analysis and correlation.,

Posted 10 hours ago

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Senior/Lead Hardware Board Design Engineers intsemi

3.0 - 8.0 years

0 Lacs

karnataka

On-site

Job Description: As a Hardware Board Design Engineer, you will be responsible for high-speed board design tasks such as schematic capture, BOM creation, signal integrity analysis, simulation, integration, testing, and maintaining hardware throughout the product lifecycle. Your role will involve collaborating with cross-functional teams to ensure the successful development and deployment of hardware solutions. Job Requirements: - 3-8 years of experience in hardware board design and testing. - BE/BTech/ME/MTech in EC/EE/CS or a related field. - Strong written and oral communication skills are essential for effective collaboration and documentation. - Desired familiarity with a range of consumer electronics hardware components such as modems, DSPs, microprocessors, memories, LCDs, camera sensors, batteries, etc. - Exposure to schematic capture tools, signal/power integrity analysis software, FPGA/PLD designs, simulations, and place & route tools will be advantageous for this role.,

Posted 1 day ago

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Customer Service Executive US based(2+ yr exp, Mohali) Brighthead IT PVT. LTD.

0.0 - 3.0 years

0 Lacs

punjab

On-site

You are invited to join our team as a Customer Service Executive for our US-based Internet Service Provider (ISP) process. In this role, you will be responsible for addressing technical queries regarding internet connectivity, modem/router setup, speed issues, and service disruptions. We are looking for candidates with a fundamental understanding of networking and internet services. Your main responsibilities will include answering inbound customer calls to offer assistance with internet-related issues, troubleshooting common technical problems such as modem/router configuration, speed issues, and DNS errors, guiding customers through technical steps in a clear and simple manner, logging issues, and escalating them to higher technical teams when necessary. Your goal will be to ensure customer satisfaction through effective communication and issue resolution. To excel in this role, you should have a good grasp of internet basics, IP addresses, DNS, DHCP, LAN/WAN, as well as be familiar with routers/modems and their setup process. Basic troubleshooting skills for connectivity issues are essential, and knowledge of networking tools like ping and tracert is considered a plus. The ideal candidate will have a minimum of 6 months to 1 year of experience in an international voice process, preferably in tech support or ISP. Proficiency in spoken English and strong customer handling skills are a must. You should also be willing to work night shifts based on US timings. In return, we offer a competitive fixed salary along with performance incentives, technical training opportunities, and a clear path for career growth in a friendly work environment. If you are ready to take on this exciting opportunity, we look forward to welcoming you to our team. This position is full-time and permanent, with the work location being in-person.,

Posted 1 week ago

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