Field Application Spec II

Job Description

The primary job function of the Field Application Specialist includes but not limited to: 1. Provide pre and post sales technical application support to customers to achieve customer satisfaction and business objectives. 2. Conduct product Application trainings to customers and to internal team members. 3. Manage product evaluation at customer site to meet business objectives 4. Support sales personnel to achieve team objectives He/she needs to be independent, self-motivated, likes to work with people and can work under pressure. Possess positive attitude towards work, forthcoming, ability to multi-task, creative in handling technical application service matters/problems. This position requires the person to travel regionally and attend to market application needs. He/she should possess exceptional verbal and written communication skills, excellent inter-personal skill, soft-skill in customer relation management, organization skill, as well as excellent technical analysis and problem solving skills. How the Candidate Will Make an Impact: 1. Provide pre- and post-sales technical application support Provide post-sales technical application support mainly for trouble shooting purpose to achieve customer satisfaction and meet business objectives. Develop a systematic troubleshooting approach to diagnose common application problems to be shared among team members. Manage product evaluation and provide feedback on further evaluation needs at customer site as part of sales process and ensure it meets business objectives. Conduct pre-sales product demonstrations and presentations. Conduct product application training, including preparing materials required, to customers and to internal staffs. Create training / Demo module (training notes, equipment, consumables & checklist) to be used as reference for other FAS. Ensure that the Bio-Rad commitment to customer satisfaction is achieved and constantly improved. Log in all field visits in ServiceMax. 2. Managing ICCR submissions and monitoring its trends Submit ICCR to Division Technical Support Team timely fashion. Ensure that all relevant documentation are in order and traceable. Conduct necessary follow up action related to ICCR submission and provide timely communication to Division Perform organized filing for all ICCR submissions. Report ICCR trends on monthly base 3. Support workshops/ Exhibitions & Seminars Presentation on specific product applications. Prepare materials required for workshop/exhibitions & seminars. Manage relationships with key customers. Ensure that the Bio-Rad commitment to customer satisfaction is achieved and constantly improved. Administration Maintain technical application training files. Ensure all instruments used for evaluation are properly accounted for. Maintain ICCR files and ensure it is well organized with all relevant documentation are in order and traceable What the Candidate Brings: Possessing a minimum of 5 years of professional experience as a Field Application Specialist. Proactive and passionate to provide excellent support to meet customer satisfaction Excellent written, oral communication and interpersonal skills Superior presentation and training skills Professional experience working in Diagnostics industry Experience at managing evaluation and training Proven track record to meet customer satisfaction in a technical support environment Able to work independently and pro-actively provide feedback Qualification Degree in Life Sciences or Medical Technology. Minimum of 5 years of professional experience in a Clinical Diagnostics Organization with strong technical understanding of laboratory procedures. Superior technical application knowledge of Clinical Diagnostic Methodologies