Field Application Spec II

Overview

The Field Application Specialist position will be responsible for:

• Provide pre and post sales technical application support to customers to achieve customer satisfaction and business objectives
• Conduct product application trainings to customers and to internal team members

How You'll Make an Impact:

• Provide pre- and post-sales technical application support
• Provide post-sales technical application support mainly for trouble shooting purpose to achieve customer satisfaction and meet business objectives
• Develop a systematic troubleshooting approach to diagnose common application problems to be shared among team members
• Manage product evaluation and provide feedback on further evaluation needs at customer site as part of sales process and ensure it meets business objectives
• Conduct pre-sales product demonstrations and presentations
• Conduct product application training, including preparing materials required, to customers and to internal staffs
• Create training / Demo module (training notes, equipment, consumables & checklist) to be used as reference for other FAS
• Work with manager to devise the yearly application training plan
• Ensure that the Bio-Rad commitment to customer satisfaction is achieved and constantly improved
• Log in all field visits in SFDC

Managing ICCR submissions and monitoring its trends

• Submit ICCR to Division Technical Support Team timely fashion
• Ensure that all relevant documentation are in order and traceable
• Conduct necessary follow up action related to ICCR submission and provide timely communication to the Division
• Perform organized filing for all ICCR submissions
• Report ICCR trends on monthly basis

Support workshops/ Exhibitions & Seminars

• Presentation on specific product applications
• Prepare materials required for workshop/exhibitions & seminars
• Manage relationships with key customers

Administration

• Maintain technical application training files
• Ensure all instruments used for evaluation are properly accounted for
• Maintain ICCR files and ensure it is well organized with all relevant documentation are in order and traceable

What You Bring:

Professional experience working in clinical laboratory for at least 3 years

• Excellent written, oral communication and interpersonal skills
• Superior presentation and training skills
• Qualification Degree in Medical Technology or Sciences associated discipline
• Able to work independently and pro-actively provide feedback

Who We Are:

Benefits:

EEO Statement:

Agency Non-Solicitation:

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