F&B Assistant Manager

Key Responsibilities:

Operations Management

· Assist in managing day-to-day F&B operations in line with QSR standards.

· Ensure speed, consistency, and quality in food & beverage service.

· Maintain proper stock levels, inventory control, and vendor coordination.

· Oversee kitchen and service teams to ensure smooth workflow.

· Monitor hygiene and food safety standards (as per FSSAI guidelines).

Customer Service

· Ensure excellent guest experience through fast service and personalized attention.

· Handle guest complaints effectively and resolve issues promptly.

· Conduct regular floor walks to monitor service delivery.

Team Management

· Supervise and guide staff including stewards, commis, and cashiers.

· Conduct daily pre-shift briefings and assign duties.

· Train staff in service standards, upselling techniques, and grooming etiquette.

· Motivate and evaluate team performance.

Sales & Revenue Growth

· Support in achieving daily/weekly/monthly sales targets.

· Implement upselling and cross-selling techniques for food combos and promotions.

· Assist in planning and executing seasonal offers, events, and campaigns.

Administration & Reporting

· Manage POS operations and cash handling.

· Prepare daily sales reports, wastage reports, and stock consumption reports.

· Coordinate with procurement and vendors for supplies.

· Support in manpower scheduling and roster management.

Key Skills & Competencies:

· Strong knowledge of QSR operations and F&B service.

· Excellent communication and customer service skills.

· Leadership and team management abilities.

· Knowledge of food safety & hygiene regulations (FSSAI, HACCP).

· Ability to work under pressure in a fast-paced environment.

· Hands-on experience in POS systems & inventory management.

Qualifications & Experience:

· Bachelor’s Degree / Diploma in Hotel Management, F&B, or related field.

· 2–3 years of experience in QSR / F&B operations, with at least 1–2 years in a supervisory role.

· Experience in managing multi-outlet QSR, gaming zone food courts, or fast-paced restaurants preferred.

Job Types: Full-time, Permanent

Experience:

• QSR: 2 years (Required)

Work Location: In person