Key Responsibilities:
Facility Management:
-
Oversee maintenance, cleaning, and overall functionality of BPO centers across various locations.
-
Ensure that facilities meet all health, safety, and regulatory standards.
-
Coordinate with external vendors for maintenance, repairs, and upgrades as necessary.
Space Planning & Optimization:
-
Develop strategies to maximize space utilization and optimize office layouts based on headcount and business growth.
-
Plan and execute office moves, expansions, or renovations in collaboration with the real estate and project teams.
Budgeting & Cost Control:
Vendor & Contract Management:
-
Negotiate contracts and manage relationships with service providers, including security, housekeeping, cafeteria, and technical maintenance.
-
Ensure vendor compliance with service-level agreements and monitor performance regularly.
Safety, Security, and Compliance:
-
Develop and enforce health, safety, and security protocols across all facilities.
-
Conduct routine safety audits and ensure emergency preparedness procedures are in place.
-
Ensure compliance with local and national regulations, including fire safety, waste management, and environmental sustainability.
Sustainability Initiatives:
-
Lead sustainability efforts by implementing energy-saving measures and waste reduction strategies.
-
Monitor energy usage, water consumption, and overall environmental impact, recommending improvements as needed.
Team Leadership:
-
Lead and mentor a team of facility managers and support staff across locations.
-
Provide training and development opportunities, focusing on operational excellence and service quality.
Crisis Management:
-
Establish protocols for crisis situations, such as natural disasters, electrical outages, or health crises.
-
Coordinate response efforts, ensuring minimal disruption to operations and the safety of all employees.
Stakeholder Communication:
-
Regularly communicate with senior management, providing updates on facility projects, budgets, and compliance matters.
-
Collaborate with internal stakeholders to understand facility needs and address operational challenges proactively.
Transport
-
Strategize and oversee employee transportation services to ensure reliability, cost efficiency, and compliance with safety and regulatory standards.
-
Evaluate and implement technology-driven solutions for efficient route management, real-time tracking, and service optimization.
-
Lead contract negotiations and strategic partnerships with transport providers, establishing KPIs and ensuring high service levels.
Soft Services
-
Establish high standards for all soft services, including janitorial services, cafeteria management, waste disposal, landscaping, and pest control.
-
Implement performance management systems to monitor vendor compliance, assess service quality, and drive continuous improvement.
-
Conduct periodic reviews of soft services to enhance employee experience and address evolving needs.
Hard Services
-
Oversee all critical hard services related to building infrastructure, including electrical systems, HVAC, plumbing, and fire safety.
-
Implement a proactive maintenance strategy for all assets, utilizing predictive maintenance technologies and optimizing asset lifecycle.
-
Ensure full compliance with industry standards, safety protocols, and regulatory requirements for all hard services.
