Facility Manager - Soft Services

Job Description

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Title: Soft Services Manager - IT Sector About the Role: We are seeking an experienced Soft Services Manager to oversee and optimize the delivery of soft services within our IT-focused organization. The ideal candidate will ensure a high-quality work environment that supports the productivity and well-being of our tech-savvy workforce. Key Responsibilities: Manage and coordinate soft services including cleaning, reception, mail services, catering, and security for IT office environments. Develop and implement strategies to enhance workplace experience, focusing on the unique needs of IT professionals. Oversee vendor relationships, negotiate contracts, and ensure service level agreements are met. Implement and manage smart building technologies to optimize space utilization and energy efficiency. Coordinate with IT teams to ensure seamless integration of soft services with technological infrastructure. Manage budgets and control costs while maintaining service quality. Ensure compliance with health and safety regulations in a tech-centric workplace. Lead and develop a team of soft services staff, promoting a culture of continuous improvement. Required Qualifications: Bachelors degree in Facility Management, Business Administration, or related field Minimum 5 years of experience in soft services management, preferably in IT or tech-oriented environments Strong understanding of modern workplace needs in the IT sector Excellent knowledge of health and safety regulations and best practices Proficiency in facilities management software and smart building technologies Strong leadership and team management skills Excellent communication and interpersonal skills Proven ability to manage budgets and control costs Preferred Qualifications: IFMA or equivalent professional certification Experience with agile work environments and hot-desking setups Knowledge of sustainable practices in facilities management Familiarity with IT infrastructure and its impact on soft services delivery What We Offer: Opportunity to shape the workplace experience in a dynamic IT environment Competitive salary and benefits package Professional development and growth opportunities Collaborative and innovative work culture Location: On-site -Chennai, TN Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.