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Facility Executive- Soft Services

Facility Executive- Soft Services

JLL

3 - 5 years

0 Lacs

mumbai metropolitan region

Posted:4 days ago| Platform:

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Skills Required

service management planning security effectiveness contracts metrics compliance regulations resolve optimization reports documentation reporting audit software leadership communication

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Service Management & Delivery

Oversee the planning, execution, and quality control of soft services including cleaning, catering, security, landscaping, waste management, and reception services. Ensure all services meet established service level agreements and client expectations while maintaining cost-effectiveness and operational excellence.

Vendor & Contract Management

Manage relationships with multiple service providers, negotiate contracts, monitor performance metrics, and ensure compliance with health and safety regulations. Conduct regular vendor reviews and implement improvement initiatives to enhance service quality and value delivery.

Client Relationship Management

Serve as the primary point of contact for occupants and stakeholders regarding soft services. Address service requests, resolve complaints promptly, and proactively communicate service updates. Build strong relationships to understand evolving needs and expectations.

Budget & Financial Management

Develop and manage budgets for soft services operations, track expenditures against approved budgets, and identify cost optimization opportunities. Prepare financial reports and recommendations for senior management review.

Quality Assurance & Compliance

Implement quality control procedures, conduct regular inspections, and ensure all services comply with relevant regulations, industry standards, and corporate policies. Maintain documentation and reporting systems for audit and compliance purposes.

Required Qualifications

Education & Experience

Bachelor's degree in Facility Management, Hotel Management/ Administration, or related field preferred. Minimum 3-5 years of experience in facility management, property management, or related services industry with specific exposure to soft services management.

Technical Skills

Proficiency in facility management software systems, Microsoft Office Suite, and basic understanding of building operations. Knowledge of health and safety regulations, contract management principles, and vendor management best practices.

Core Competencies

Strong leadership and communication skills with ability to manage multiple stakeholders effectively. Excellent problem-solving capabilities, attention to detail, and ability to work under pressure in fast-paced environments. Customer service orientation with focus on continuous improvement.

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Facility Executive- Soft Services