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Jones Lang LaSalle
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Facility Executive - Soft Service

Facility Executive - Soft Service

Jones Lang LaSalle

6 - 16 years

8 - 18 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

housekeeping selection process administration front office hotel management scheduling investment management operations commercial real estate auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Duties & responsibilities

Be accessible for escalation of all FM related issues

Oversee the Helpdesk Service request of Customers are attended.

- Provide management advice to Helpdesk operators for escalated issues

- Ensure immediate response to Priority Calls

- Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled

Oversee the Mailroom process and action escalations to the user satisfaction levels.

- Provide management advice to mail room executives for escalated issues

Oversee the Front Office function and guide the team member on the deliverables

- Ensure visitors are promptly attended by the Front Office Executives (FOE)

- Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep

- Ensure the FOE has placed newspaper and magazines in the reception area as necessary

Oversee the Housekeeping Services are on satisfactory levels and as per standards set.

- Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day

- Inspect the turn out and attendance of the staff

- Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints

Oversee the upkeep of indoor plants and take necessary action if required

Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions

Communicate to the FM through on all incidents and all important operational issues which requires his assistance, guidance and approval.

Take rounds of the facility regularly to identify issues in
Housekeeping/Security and Cafeteria etc and initiate immediate rectification actions

Prepare weekly shift rosters for HK Services with the help of Facility Manager.

Ensure the rosters are briefed well to the team to make them understand the deliverables.

Process vendors bills pertain to Location and consolidate on standard JLL template for submission to FM

Coordinate all the FM supplies required for the location with the central resource

Ensure timely availability of all FM related supplies at the site

Adhere to the reporting procedures as per JLL standards and requirements

Follow the Standard process for managing all FM requirements at the location.

Ensure vendor compliance audit done at the location through JLL audit team and records maintained

Performance objectives and Key Performance Measures

Manage all FM related requirements for the location to the end user satisfaction levels and maintain JLL standards on deliverables.

Provide all administrative support to the Facilities Management team at

To ensure timely and accurate completion of FM reports pertaining to soft services

Registers for Housekeeping

Log Book of the Events recorded

Shift Rosters of the vendor team

Management New initiatives for the location

Management Savings initiatives proposed for the location

Client Satisfaction

Closure of helpdesk complaints

Daily, weekly and monthly reports

Vendor staff attendance checks and validation

Statutory audit coordination

Key skills

Scheduling of activities with coordination with all stake holders

Good Communication and structural approach with analysis

Team player and should drive ground level staff to desired output

Employee specification

Graduation / Hotel Management

Experience in managing soft services, Helpdesk Operations, Client Visits

Reports , Monthly Trackers , MMR , SLA , Vendor Coordination

Location:

On-site Bengaluru, KA

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Facility Executive - Soft Service