Facilities Manager

About Zolo

Zolo is India’s largest and most trusted provider of fully managed co-living and student accommodation spaces. With tech-enabled solutions and a guest-first approach, Zolo is revolutionizing the way millennials and students experience shared living. We provide hassle-free, affordable, and secure living spaces with a strong emphasis on comfort, community, and convenience.

About ELEVATE

ELEVATE

This vertical is focused on:

• Seamless hostel operations
• Meaningful community engagement
• Vibrant events that build connection and promote personal growth

ELEVATE is redefining campus life by creating supportive, engaging, and enriching environments for students to thrive.

Role Overview

Operations Manager – Hostel Operations

Key Responsibilities

Operational Management

• Oversee daily hostel operations, ensuring smooth functioning across facilities, housekeeping, food services, and security.
• Implement and monitor operational SOPs to maintain service quality.
• Manage vendor relationships for housekeeping, catering, and maintenance.

Team & Stakeholder Management

• Lead, train, and motivate the on-ground operational team.
• Serve as the primary liaison between Zolo Scholar and KMC campus authorities.
• Handle student queries, escalations, and feedback with maturity and promptness.

Data & Reporting

• Track and analyze operational data to drive efficiency and service improvements.
• Prepare and share regular reports on occupancy, complaints, incidents, and service quality.
• Ensure accurate documentation and adherence to compliance requirements.

Crisis & Issue Management

• Be physically present during operational crises to lead resolution efforts.
• Take ownership of issues and ensure timely escalation only when necessary.

Required Skills & Competencies

• Leadership Presence

  – Confident, approachable, and service-minded.

• Client Handling Ability

  – Skilled in managing campus authorities, students, and vendors with professionalism.

• Operational Expertise

  – Strong knowledge of facility/hospitality operations, vendor management, and compliance.

• Analytical Skills

  – Proficient in Excel and operational data interpretation.

• Multitasking & Problem-Solving

  – Ability to juggle priorities and respond quickly to issues.

• Communication Skills

  – Excellent verbal and written communication; Tulu and Kannada preferred.

Qualifications & Experience

• Preferred: Degree/Diploma in Hospitality, Facility Management, or a related field.
• Minimum 4–6 years of experience in facility management, hospitality operations, or similar roles.
• Prior experience in hostel, campus facility, or hotel operations preferred.

Why Join Us?

• Be the independent operations leader for a reputed medical campus.
• Gain exposure to large-scale facility management and stakeholder coordination.
• Opportunity to grow into senior operational leadership roles within ZoloStays.