External Workforce Management Specialist Senior

NOVARTIS

1 - 6 years

9 - 13 Lacs

hyderabad

Posted:9 hours ago| Platform:

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Skills Required

business services ticketing sap workforce management access management analytical workflow data privacy it operations continuous improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide accurate, high-quality support for EWM-related queries, including application navigation, functionality, and process compliance, managing cases end-to-end.
Investigate application errors, data discrepancies, workflow failures, and troubleshoot onboarding, extensions, offboarding, and access issues.
Collaborate with system owners, vendors, IT operations, and business SMEs to resolve issues, address bugs, implement enhancements, and ensure SLA adherence.
Conduct post-incident analysis (root cause, resolution, and prevention), maintain a knowledge base with documented solutions, and analyze performance dashboards and CSAT feedback to improve service levels.
Ensure compliance with data privacy, protection laws, and other regulatory guidelines.
Support training and mentoring of colleagues, contribute to team development
Handle service requests and resolve problems through collaboration with next-level support/expert teams.
Perform user administration tasks such as access management and streamline workflows.

Essential Requirements:

Bachelor s degree in HR, Business Administration, or related field.
Proficiency in English, spoken and written. Fluency in an additional regional language is a plus
Minimum 4 years experience in HR Services (or similar service providing organizations)
1+ years experience with SAP, Workday, Fieldglass
Experience with ticketing management systems. Work experience in virtual/remote teams is a plus
Strong analytical, problem-solving, and decision-making capabilities.

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