Export Sales & Service Engineer

Key Requirements:

• Young, energetic, and self-motivated professional with

  57 years of experience

  , preferably in

  Plastic Processing Machinery Manufacturing

  .

• Proven experience in Export Sales

  is

  mandatory

  .
• Willingness to travel extensively –

  minimum 100 to 125 international travel days per year

  (Asia Pacific, Africa, Gulf, etc.) and additional domestic travel as required.
• Hands-on experience in

  After-Sales Service

  and customer support.
• Strong communication and client-handling skills for managing international customers.
• Ability to read and interpret

  electrical wiring diagrams

  .

Roles & Responsibilities:

• Act as the

  single point of contact

  for receiving, registering, and resolving

  export service complaints

  .
• Maintain accurate and timely updates on all service activities until closure.
• Conduct regular meetings with the

  Marketing Team

  for service coordination.
• Drive achievement of

  spares and service revenue targets

  in assigned territories.
• Provide

  technical feedback

  to the Design and Production teams during monthly review meetings.
• Stay updated with the

  latest product changes, enhancements, and technological updates

  .
• Undertake

  international travel

  for service interventions, client visits, and business development meetings.
• Collaborate closely with cross-functional teams to ensure high-quality customer satisfaction.

Desired Profile:

• Dynamic, energetic, and result-oriented

  individual with strong ownership and accountability.
• Excellent

  problem-solving, logical reasoning, and analytical skills

  .
• Ability to conduct

  Root Cause Analysis (RCA)

  and implement

  Corrective and Preventive Actions (CAPA)

  effectively.
• Customer-first attitude with the ability to balance

  sales growth and service excellence

  .
• Team player with a proactive approach to achieving company goals.

Travel Requirement:

• International Travel:

  Minimum

  100 to 125 days per year

  (Asia Pacific, Africa, Gulf, etc.)

• Domestic Travel:

  As required

To Apply:

hr01@prasadgroup.com