Expert Systems Engineer

Job Description

Overview: The Veradigm Revenue Cycle Management Services (RCS) engineering team is looking for a highly motivated and experienced professional to help architect, implement infrastructure as code (IaC), and maintain our rapidly expanding infrastructure. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance, automation and security. Responsibilities: Drive continuous improvement projects, implement best practices using infrastructure as code to automate resources and problem management solutions Help Improve tooling and process capabilities including: Increased automation Better functionality Better integration with other tools Increased business analytics Strong problem and development management skills Ability to measure, understand, and identify new success criteria in proactive services capabilities Work with IT, BU, and Clients during design and implementation to shape the technical feature set Ability to juggle multiple projects and tasks. Demonstrated knowledge of project management concepts and techniques required. Perform proactive preventative maintenance tasks on servers and network infrastructure Maintain focus on continuing education for evolving technology solutions Manage and monitor all installed systems and infrastructure Install, configure, test, and maintain operating systems, application software and system management tools by following best practices Proactively ensure the highest levels of systems and infrastructure availability Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes Maintain security, backup, and redundancy strategies Write and maintain IaC or custom scripts to improve system efficiency and reduce the human intervention time on any task Participate in the design of information and operational support systems Liaise with vendors and other IT personnel for problem resolution Collaborate with clients and sales team to determine the most appropriate technology solutions for customer needs Contribution towards the team synergy: Coach, and mentor junior team members and provide leadership to the team Document issues with resolutions and share with team members to improve team productivity Knowledge transfer with other team members to improve overall team education level Assume full responsibility for assigned tasks and keep stakeholders updated on project progress Actively participate in the project meetings and make valuable contributions Requirements: Academic and professional qualifications Bachelors degree in Computer Science, management information systems or related field or equivalent work experience. Post-graduation qualifications or technical certifications preferred Some combination of MCSE, MCSA, Azure 100, 300, or 400 level certifications Experience: 10 years experience with monitoring and proactive management systems and environments Knowledge of Veradigm Applications is beneficial Expertise in Windows server infrastructure and .Net based Application Support (versions 2016 - 2022) Remote Desktop Services (GW, WA, CB, session hosts) IIS, worker process thread, Web config, Certificate binding Event Logs Server Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes Perfmon COM+ Log Parser Active directory Windows Clustering Advanced Experience with Azure IaaS, PaaS, and IaC solutions including Log Analytics, Microsoft Defender for Cloud, Sentinel, Dev/Ops (git, pipelines), TERRAFORM, Azure Virtual Desktop, etc. Advanced Experience with VMWare versions 7.3 and higher Intermediate experience with Windows PowerShell Scripting Intermediate experience with SQL. E.g., SQL Jobs, SQL queries, Blocking, Always On Knowledge of ITSM tools such as ServiceNow/JIRA Knowledge of Continuous Integration / Continuous Delivery Knowledge of ITIL framework Knowledge/Experience on office applications, Word/Excel/PowerPoint/Access Solid networking knowledge (OSI network layers, TCP/IP) Experience with Storage Area Networks, including Pure and Nimble Travel : Requires occasional travel for business