Job Title: Expert – Digital Content Developer
Job Location: Chennai
RCS Grade: L
This role will be responsible to design engaging digital learning content, create e-learning videos and presentations, and drive the digitization of manual and knowledge-based processes. This role enhances knowledge sharing, builds employee capability, and improves process efficiency across global teams at DHL Global Service Center.
Key Responsibilities:
Content Design & Development
- Design and structure clear, concise, and user-centric content for training modules, SOPs, process documentation, and job aids.
- Translate complex processes into digestible learning materials aligned with DHL branding and tone.
- Collaborate with SMEs (Subject Matter Experts) to gather information and ensure content accuracy.
E-Learning Video Creation
- Act as a creative centre to handle stakeholder content development request.
- Create high-quality, training presentations, business presentations, e-learning videos and interactive content using tools such as Articulate Storyline, Adobe Captivate, Camtasia, or Vyond.
- Develop engaging visual and audio content including scripts, voiceovers, and motion graphics.
- Maintain a consistent visual style and instructional design principles across all learning assets.
Stakeholders:
- Work closely with business units and operations teams across regions to understand content needs.
- Manage multiple content and digitization projects simultaneously while meeting deadlines and quality standards.
- Maintain an up-to-date repository of learning assets and support documentation.
- Provide technical guidance to line manager.
Management Responsibility:
- Individual contributor who may manage two or fewer employees
- May direct the work of other lower-level professionals or manage processes and programs
- Coach, review and delegate work to lower-level professionals
Required Qualifications:
- Bachelor's degree in Instructional Design, Communication, Education, Digital Media, or a related field
- 5 - 8 years of experience in content designing & development
- Strong communication and storytelling skills for e-learning creation
- Ability to work cross-functionally in a global and multicultural environment.
- Creativity and innovation in learning design is required for this role
- Strong communication and collaboration skills
- Project management and stakeholder engagement
- Adaptability to new tools and technologies
Technical skills & experience
- Excellent Proficiency in any of the e-learning tools (e.g., Articulate, Camtasia, Vyond) and content platforms (e.g., LMS, SharePoint)
- Creating microlearning and mobile-first learning content
- Familiarity with digital (AI) based learning tools
- Adult learning principles & learner-centric design
- Designing engaging, interactive, and outcome-focused learning experiences
- E-learning authoring tools (Articulate 360, Captivate, iSpring, Lectora, etc.)
- Graphic design and visual storytelling for learning
- Video scripting, editing, and production (Camtasia, Vyond, Adobe Premiere, After Effects)
- Simulation and gamification design for learning engagement
