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Boeing
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Experienced Systems Engineer - Operation Center

Experienced Systems Engineer - Operation Center

Boeing

4 - 9 years

12 - 17 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

system operations customer service root cause analysis linux troubleshooting project management service management business development change management strategic planning technical support incident management microsoft windows win unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

People-driven culture

Position Overview

Operations Center team serves as the first point of contact for Boeing customers needing urgent technical support on maintaining/ operating Boeing commercial airplanes. The team works in a highly dynamic environment to: expeditiously resolve customer Service Requests (SRs); provide FAA compliance documentation; and report, analyze, and resolve technical/ safety events and issues.

Boeing India Engineering is currently looking for an Experienced Systems Engineer - Operation Center to support Operations Center capability at Bangalore, India. This position will focus on providing 24/7 support to Boeing commercial airplane customers. This position offers a unique opportunity to work complex technical challenges in support of safe operation and return to service.

Position Responsibilities:

Apply broad knowledge of Boeing airplane design and/or engineering principles to solve Urgent/AOG system issues
Solve technical, operational and quality issues that cannot be resolved by the customer
Assess system failures and develops solutions for continued safe operation of aircraft
Design and/or provide analysis of interim and final engineering solutions to return airplanes to revenue service
Conduct root cause analysis and develop dispositions for nonconformance's
Analyze reported problems for potential safety issues
Develop solutions utilizing sound engineering logic, experience, and published data
Collaborate with other support groups to develop solutions
Communicates with customers if additional information is needed or roadblocks arise
Perform review of the requests and determine the best avenue for resolution. Review outgoing messages for quality
Correspond confidently with Operators through Boeing's Communication platform for customers/ E-mail/ IM/ Telephone
Act as point of contact for incoming calls and Customer Service Requests
This position allows telecommuting. The selected candidate may be required to work onsite at one of the listed location options.

Basic Qualifications (Required Skills/Experience):

Full Time recognized Bachelor of Engineering or Technology (4 years) OR equivalent
10-12 years related engineering experience
The position requires flexibility to work a nonstandard schedule, which may include working on holidays and weekends, and second or third shift hours to support the Boeing fleet operating in a 24/7/365 environment
The ability to communicate effectively in English, verbally and in writing

Preferred Qualifications (Desired Skills/Experience):

B1 license on Boeing aircraft(s)
Experience working in Airlines/ MRO - MOC/MCC/AOG Handling
Minimum 8 years Extensive troubleshooting experience on Airplane & Engine systems, APU and associated systems fitted on Boeing aircraft
Conversant with Boeing aircraft maintenance manuals - AMM, FIM, IPC, SRM, WDM, CMM, AHM, and service documentation (FTD, ADs, SBs, SLs, etc.).
Conversant with My Boeing Fleet, 737, 787 Maintenance Performance Toolbox, Airplane Health Management
Prior Customer Service Experience is a plus

Typical Education & Experience:

Engineering Bachelor degree and 10 to 12 years related work experience, OR a Master's degree and 8 to 10-year related work experience.

Applications for this position will be accepted until Aug. 22, 2025

Education

Bachelor's Degree or Equivalent Required

Relocation

This position offers relocation based on candidate eligibility.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Shift rotation - weekends (India)

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Experienced Systems Engineer - Operation Center