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Sunil Kumar Thankur (Propreitor Of Jyoti Placements Service)
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Executives/Customer Support Representative

Executives/Customer Support Representative

Sunil Kumar Thankur (Propreitor Of Jyoti Placements Service)

1 - 3 years

|

3 - 5 Lacs

Chennai Tamil Nadu India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

crm software Data Analysis Problem Solving Customer Engagement Technical Support Communication Skills Time Management Conflict Resolution Multitasking Sales Skills

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are looking for enthusiastic Executives/Customer Support Representatives to join our team in India. In this role, you will be the first point of contact for our customers, assisting them with their inquiries, resolving issues, and providing exceptional service to enhance customer satisfaction.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information about products and services to customers.
Assist customers with troubleshooting issues and provide effective solutions.
Maintain customer records and update information in the CRM system.
Collaborate with team members to improve customer satisfaction and streamline processes.
Handle customer complaints with empathy and resolve issues promptly.
Conduct follow-up communications with customers to ensure resolution and satisfaction.

Skills and Qualifications

1-3 years of experience in customer support or a related field.
Should be IATA certified
Excellent communication skills in English ,Tamil and Hindi.
Strong problem-solving abilities and a customer-oriented mindset.
Familiarity with CRM software and customer support tools.
Ability to work in a fast-paced environment and manage multiple tasks effectively.
Basic knowledge of computer operations and Microsoft Office Suite.
Strong interpersonal skills and the ability to work well in a team.

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