Executive – Service & Support

Job Summary:

The Executive – Sales & Support is responsible for managing customer service operations, spare parts tracking, invoicing, and quotation preparation. This role ensures accurate documentation, timely communication with customers and internal departments, and supports both AMC and non-AMC projects with precision and accountability.

Key Responsibilities:

Pro Forma Invoice Management

• Generate pro forma invoices in CRM for service and spare replacement activities.
• Differentiate between AMC and non-AMC projects, applying appropriate terms and pricing.

Service & Spare Parts Tracking

• Maintain accurate records of spare parts and service requests.
• Ensure all spares and service details are reflected in invoices.

Project Categorization

• Classify projects into AMC and non-AMC categories.
• Apply correct pricing and contractual terms based on classification.

OW Spares Statement Preparation

• Prepare and maintain Outstanding Warranty (OW) spares statements.
• Track faulty spare parts and coordinate with relevant departments.

Customer Quotation Preparation

• Issue quotations based on faulty spares received.
• Ensure accuracy in pricing, part numbers, service terms, and delivery schedules.

Local Service & Sales Billing

• Prepare detailed estimates and final billing for local services and sales.
• Communicate effectively with customers regarding billing details.

Local Sales Quotation (Visnagar HO/Dealers)

• Prepare quotations for local sales to HO and dealers.
• Maintain strong communication to align expectations.

Dispatch Communication

• Share dispatch details (tracking numbers, delivery dates) with customers.
• Follow up and resolve any order-related queries.

AMC Spare Invoicing Follow-Up

• Verify and ensure timely invoicing for AMC and AMC spare parts.
• Coordinate with Accounts to resolve discrepancies.

Billing Forecast Reporting

• Prepare and share monthly billing forecasts with Anivesh Ji.
• Include expected revenue, invoicing timelines, and key considerations.

Service Portal Updates

• Update AMC/OW/UW service and spares consumption invoices in the Complaint sheet.
• Ensure accurate documentation in the service portal.

Khatauli Branch Office Sales Billing

• Finalize and process billing for local sales at the Khatauli office.
• Ensure accuracy and timely completion of transactions

Skills & Competencies:

• Strong attention to detail and documentation
• Proficiency in CRM and service portals
• Effective communication and coordination skills
• Knowledge of AMC and non-AMC service structures
• Ability to manage multiple tasks and meet deadlines

Educational Criteria:

Minimum Qualification:

• Bachelor’s Degree in one of the following fields:
• Business Administration
• Commerce (B.Com)
• Electrical Engineering, EC, IC
• Sales & Marketing
• Supply Chain Management

Preferred Qualifications:

• MBA or PGDM in Sales, Marketing, or Operations (preferred but not mandatory)
• Diploma or Certification in CRM systems, customer service, or inventory management tools

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Location:

• Visnagar, Gujarat (Required)

Work Location: In person