Executive - Service Sales

Job Profile:

To closely work with the Service Manager towards excellence for the achievement of commercial targets in the service function through the following:

• Position will be responsible for overall service revenue from AMC / Recovery / Conversion business from 1500 Units (Elevators) in Mangalore, Udupi and surrounding Towns and areas.
• Preparation of quote & follow-up of AMC proposals before 3 months of AMC due date renewal in the area allotted to him.
• Ensure that Conversion is done for all new jobs in service after completion of the warranty period as per the SLA in the area allotted to him.
• Negotiations of rates and contract finalization with customers
• Ensure that payment is collected from the customer as per terms of payment in the contract.
• Maintain PA cycle of 3 months
• Closely work with Area / Service managers in service for their support on handling customers' expectations on service activities.
• Day to day planning & coordination of Service Sales activities
• Provide forecast vs actuals with HOD
• Visit job sites and customer interface
• Periodical visits to all Key customers and maintain CRM
• Receivable Management day-to-day updates to HOD / Finance
• MIS reporting
• Work towards customer delight and customer appreciation

Job Requirement:

• First Class Graduate in Engineering / Science / Commerce
• 5 10 years in handling AMC contracts in the industrial / capital equipment/service industry
• Excellent Communication & Interpersonal skills
• Assertive, Proactive, Result orientated and Self-starter
• Ability / Confidence to handle high profile Key Customers in Service.

• Experience in Elevator industry.