Executive - Service Logistics

We are seeking a proactive and analytical individual to support performance reporting and process improvement initiatives
This role involves identifying trends and issues through data analysis, recommending solutions, and driving continuous improvement by enhancing existing services and processes You will collaborate closely with the Operations Team to manage the introduction of new processes and improvements to current workflows Key responsibilities include ensuring timely and accurate distribution of performance reports to customers and overseeing performance reporting across programs Strong communication skills are essential, and fluency inKannada or Tamilis required

Key Responsibilities:

Ensure the timely distribution of performance reports to specific regional/global customers and regional/global Business unit management
Manage, on behalf of the Program Management Organization, analysis and reporting for programs in such a way that all service performance targets are successfully supported Reporting and analysis are provided at the highest level of productivity and the lowest acceptable cost to the customer and DHL Provide analysis and reporting support for assigned accounts Provide ad hoc reporting and analysis as assigned Identify Performance trends and hotspots Develop and produce on behalf of the customers commercial owner an integrated performance report by consolidating the performance reports of all individual service providers, that contribute to the integrated logistics solution Support and coordinate QBR with Customers KPI IndicatorsCorrective Actions and TrendsScore Card Preparation for QBRCorrective Action for Score Card Gaps System Solutions Management

Scoping of new business/ops requirements as an input for systems teamPrioritize System Development in line with customer requirementsChange Management ControlBilling DSO ManagementDevelop and Deploy KPIs and scorecards on all assigned accountsMeasure and manage the overall performance of all functional partners for customers against pre-agree performance metrics (KPIs) through performance reports provided by cross-functional partners
Develop an integrated performance report by consolidating the information provided from all individual service providers to drive a comprehensive, customer-driven metrics dashboard Identify gap in service capability based on comprehensive analysis of DHL capabilities versus Customer requirementsCommunicate and drive contractual entitlement, Service Level Agreements (SLAs), and agreed operating procedures to all stakeholders within DHL and the customer organization, as documented in agreed operating plans per function

Skills and Competencies:

Proven experience in a Customer Service Team Leader or similar customer-facing role, preferably servicing key or strategic accounts

Strong knowledge of warehousing and transportation operations, including hands-on experience with WMS and TMS systems

Deep understanding of customer needs and customer service processesExcellent analytical, problem-solving, and decision-making skills

Demonstrated project management capabilitiesSelf-motivated with a proactive and independent working style

Exceptional communication, presentation, and negotiation skillsFluent in English (both verbal and written); additional regional languages (eg, Kannada, Tamil) are a plus