Posted:3 days ago|
Platform:
Work from Office
Full Time
We are looking for an Executive Returns to handle the day-to-day operations of customer
returns and exchanges. The role involves coordinating with customers, logistics partners,
and internal teams to ensure quick resolution, accurate tracking, and an excellent post-
purchase experience.
• Process and manage return and exchange requests raised by customers/marketplace.
• Coordinate with courier/logistics partners to arrange return pickups and monitor
status.
• Verify and inspect returned products as per company guidelines and within TAT.
• Maintain accurate records of returns, refunds, and replacements in system/ERP.
• Work closely with the warehouse and quality team to process returned goods.
• Assist in preparing daily/weekly reports on returns volume, reasons, and resolutions.
• Support the customer service team in handling return-related escalations.
• Highlight recurring issues or return trends to the Returns Manager.
• Graduate in any stream (Operations, Commerce, Supply Chain preferred).
• 0–2 years of experience in e-commerce operations, returns management, or customer
support (freshers with strong interest in operations can apply).
• Good communication skills – written and verbal.
• Basic proficiency in MS Excel / Google Sheets.
• Problem-solving attitude and ability to work in a fast-paced environment.
• Attention to detail and customer-first approach.
• Exposure to end-to-end D2C operations in a fast-growing brand.
• Opportunity to grow within the operations and supply chain function.
• Collaborative and supportive team culture.
• Competitive compensation and employee discounts on Zouk products.
Sea Turtle
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