Executive - Returns

Location: Bhiwandi

Department: Operations / Customer Experience

Reports To: Returns Manager / Operations Lead

Role Overview

We are looking for an Executive Returns to handle the day-to-day operations of customer

returns and exchanges. The role involves coordinating with customers, logistics partners,

and internal teams to ensure quick resolution, accurate tracking, and an excellent post-

purchase experience.

Key Responsibilities

• Process and manage return and exchange requests raised by customers/marketplace.

• Coordinate with courier/logistics partners to arrange return pickups and monitor

status.

• Verify and inspect returned products as per company guidelines and within TAT.

• Maintain accurate records of returns, refunds, and replacements in system/ERP.

• Work closely with the warehouse and quality team to process returned goods.

• Assist in preparing daily/weekly reports on returns volume, reasons, and resolutions.

• Support the customer service team in handling return-related escalations.

• Highlight recurring issues or return trends to the Returns Manager.

Qualifications & Skills

• Graduate in any stream (Operations, Commerce, Supply Chain preferred).

• 0–2 years of experience in e-commerce operations, returns management, or customer

support (freshers with strong interest in operations can apply).

• Good communication skills – written and verbal.

• Basic proficiency in MS Excel / Google Sheets.

• Problem-solving attitude and ability to work in a fast-paced environment.

• Attention to detail and customer-first approach.

What We Offer

• Exposure to end-to-end D2C operations in a fast-growing brand.

• Opportunity to grow within the operations and supply chain function.

• Collaborative and supportive team culture.

• Competitive compensation and employee discounts on Zouk products.