Job Opening: Store Executive Location: Mumbai : Phoenix Marketcity, Kurla and R-City, Ghatkopar Bangalore : Koramangala Pune : Phoenix Marketcity, Viman Nagar About Us: Zouk is a proudly Indian, modern lifestyle brand that combines tradition with innovation. All our products are 100% PeTA-approved vegan, embodying sustainability and cruelty-free values. We specialize in bags, wallets, and footwear and are on a mission to create an iconic global consumer brand from India. Our journey is backed by Stellaris Venture Partners, Titan Capital (Snapdeal founders), and the founders of Mamaearth, Wow Skin Science, and Beardo. Zouk has touched over 350,000 happy customers and earned media acclaim from CNBC TV18, ELLE, Cosmopolitan, ET Prime, and YourStory. Our products have been featured in movies and shows like Sherni, Majaa Maa, Little Things 3, Hush Hush, and Bade Acche Lagte Hain 2. Even global CEOs received our products as gifts during PM Modi's 2021 U.S. visit. Awarded Best Vegan Wallet Brand (PeTA India, 2021), were excited to grow our passionate, innovative team. Your Role: As a Store Executive, you will drive Zouks offline presence, bridging the gap between strategy and execution in a dynamic, fast-paced environment. Key Responsibilities Develop and manage offline sales channels, including retail partnerships and new market opportunities. Handle store operations , including daily management, sales tracking, and customer service. Support in setting up and scaling the Offline Business Channel . Lead and execute strategies to enhance brand visibility and customer engagement. Collaborate with cross-functional teams to align offline sales with overall business objectives. Preferred Qualifications Proven experience managing and running retail stores or offline sales operations. Experience working with a Direct-to-Consumer (D2C) brand is a significant advantage. Why Join Us? Dynamic Growth: Be part of a fast-growing, profitable business in a hyper-growth phase. Impactful Role: Shape the future of offline sales for one of India’s leading D2C brands. Career Acceleration: We are building our core team—rapid career advancement opportunities await. Expert Mentorship: Work directly with IIT-IIM alumni and seasoned founders with over 15 years of industry experience. Vibrant Culture: Learn, grow, and make a difference with a young, passionate team. Join us in shaping the future of Indian lifestyle fashion and making a global impact!
Job Description Executive, Returns Location: Bhiwandi Department: Operations / Customer Experience Reports To: Returns Manager / Operations Lead Role Overview We are looking for an Executive Returns to handle the day-to-day operations of customer returns and exchanges. The role involves coordinating with customers, logistics partners, and internal teams to ensure quick resolution, accurate tracking, and an excellent post- purchase experience. Key Responsibilities • Process and manage return and exchange requests raised by customers/marketplace. • Coordinate with courier/logistics partners to arrange return pickups and monitor status. • Verify and inspect returned products as per company guidelines and within TAT. • Maintain accurate records of returns, refunds, and replacements in system/ERP. • Work closely with the warehouse and quality team to process returned goods. • Assist in preparing daily/weekly reports on returns volume, reasons, and resolutions. • Support the customer service team in handling return-related escalations. • Highlight recurring issues or return trends to the Returns Manager. Qualifications & Skills • Graduate in any stream (Operations, Commerce, Supply Chain preferred). • 0–2 years of experience in e-commerce operations, returns management, or customer support (freshers with strong interest in operations can apply). • Good communication skills – written and verbal. • Basic proficiency in MS Excel / Google Sheets. • Problem-solving attitude and ability to work in a fast-paced environment. • Attention to detail and customer-first approach. What We Offer • Exposure to end-to-end D2C operations in a fast-growing brand. • Opportunity to grow within the operations and supply chain function. • Collaborative and supportive team culture. • Competitive compensation and employee discounts on Zouk products.