Executive - Returns

Position: Executive – Returns
Location: Kalher, Bhiwandi
Department: Operations
Reports To: Operations Lead

About Zouk

Zouk is a proudly Indian, 100% vegan lifestyle brand that seamlessly blends modern functionality with traditional aesthetics. With thousands of happy customers and rapid growth in the D2C space, we’re committed to delivering a smooth, customer-first post-purchase experience.

Role Overview

We are looking for a proactive Executive – Returns to manage and streamline the daily operations of customer returns and exchanges. This role requires coordination across customers, logistics partners, and internal teams to ensure timely resolutions, accurate tracking, and an exceptional post-purchase journey.

Key Responsibilities

• Handle and process return and exchange requests from customers and marketplaces.
• Coordinate with courier and logistics partners for return pickups and status tracking.
• Inspect and verify returned products in line with company guidelines and turnaround times.
• Maintain accurate records of returns, refunds, and replacements in the system/ERP.
• Collaborate with warehouse and quality teams for processing returned goods.
• Prepare daily/weekly reports on return volumes, reasons, and resolutions.
• Support the customer service team in resolving return-related queries and escalations.
• Identify and report recurring issues or return trends to the Returns Manager.

Qualifications & Skills

• Graduate in any stream (Operations, Commerce, or Supply Chain preferred).
• 2-4 years of experience in e-commerce operations, returns management, or customer support.
• Strong communication skills – both written and verbal.
• Basic proficiency in MS Excel or Google Sheets.
• Problem-solving mindset with a customer-first approach.
• High attention to detail and ability to thrive in a fast-paced environment.

What We Offer

• Exposure to end-to-end D2C operations in a fast-growing Indian brand.
• Opportunity to grow within the Operations and Supply Chain function.
• A collaborative, supportive, and high-energy team environment.
• Competitive compensation and employee discounts on Zouk products.

Job Type: Full-time

Pay: ₹25,000.00 - ₹28,000.00 per month

Application Question(s):

• How many years of experience do you have in e-commerce operations, returns management?
• Have you worked in a D2C or e-commerce company before?
• Are you comfortable working at our Kalher, Bhiwandi location?
• Are you proficient in MS Excel or Google Sheets?
• Have you handled customer returns and exchanges in a previous role?
• Have you coordinated with logistics or courier partners for return pickups?
• Have you maintained records of returns, refunds, or replacements in a system/ERP?
• Have you collaborated with warehouse or quality teams to resolve return-related issues?
• Are you okay with our budget (25-28k take home per month)?
• What is your notice period?

Work Location: In person