Executive - Returns

About Zouk

Zouk is a proudly Indian, 100% vegan lifestyle brand that blends modern functionality with

traditional aesthetics. With thousands of happy customers and growing rapidly, we are

committed to ensuring a smooth and customer-friendly returns experience as part of our

D2C journey.

Role Overview

We are looking for an Executive Returns to handle the day-to-day operations of customer

returns and exchanges. The role involves coordinating with customers, logistics partners,

and internal teams to ensure quick resolution, accurate tracking, and an excellent post-

purchase experience.

Key Responsibilities

• Process and manage return and exchange requests raised by customers/marketplace.
• Coordinate with courier/logistics partners to arrange return pickups and monitor
• status.
• Verify and inspect returned products as per company guidelines and within TAT.
• Maintain accurate records of returns, refunds, and replacements in system/ERP.
• Work closely with the warehouse and quality team to process returned goods.
• Assist in preparing daily/weekly reports on returns volume, reasons, and resolutions.
• Support the customer service team in handling return-related escalations.
• Highlight recurring issues or return trends to the Returns Manager.

Qualifications & Skills

• Graduate in any stream (Operations, Commerce, Supply Chain preferred).
• 12 years of experience in e-commerce operations, returns management, or customer support
• Good communication skills written and verbal.
• Basic proficiency in MS Excel / Google Sheets.
• Problem-solving attitude and ability to work in a fast-paced environment.
• Attention to detail and customer-first approach.

What We Offer

• Exposure to end-to-end D2C operations in a fast-growing brand.
• Opportunity to grow within the operations and supply chain function.
• Collaborative and supportive team culture.
• Competitive compensation and employee discounts on Zouk products.