Executive - Returns

Job Description – Executive, Returns

Location: [Insert Location]

Department: Operations / Customer Experience

Reports To: Returns Manager / Operations Lead

About Zouk

Zouk is a proudly Indian, 100% vegan lifestyle brand that blends modern functionality with

traditional aesthetics. With thousands of happy customers and growing rapidly, we are

committed to ensuring a smooth and customer-friendly returns experience as part of our

D2C journey.

Role Overview

We are looking for an Executive – Returns to handle the day-to-day operations of customer

returns and exchanges. The role involves coordinating with customers, logistics partners,

and internal teams to ensure quick resolution, accurate tracking, and an excellent post-

purchase experience.

Key Responsibilities

 Process and manage return and exchange requests raised by customers/marketplace.

 Coordinate with courier/logistics partners to arrange return pickups and monitor

status.

 Verify and inspect returned products as per company guidelines and within TAT.

 Maintain accurate records of returns, refunds, and replacements in system/ERP.

 Work closely with the warehouse and quality team to process returned goods.

 Assist in preparing daily/weekly reports on returns volume, reasons, and resolutions.

 Support the customer service team in handling return-related escalations.

 Highlight recurring issues or return trends to the Returns Manager.

Qualifications & Skills

 Graduate in any stream (Operations, Commerce, Supply Chain preferred).

 0–2 years of experience in e-commerce operations, returns management, or customer

support (freshers with strong interest in operations can apply).

 Good communication skills – written and verbal.

 Basic proficiency in MS Excel / Google Sheets.

 Problem-solving attitude and ability to work in a fast-paced environment.

 Attention to detail and customer-first approach.

What We Offer

 Exposure to end-to-end D2C operations in a fast-growing brand.

 Opportunity to grow within the operations and supply chain function.

 Collaborative and supportive team culture.

 Competitive compensation and employee discounts on Zouk products.

Job Type: Full-time

Pay: ₹12,701.08 - ₹20,000.00 per month

Application Question(s):

• Are you keen to work on e-commerce operations, returns management?

Work Location: In person