12 Returns Management Jobs

About Medline India: Medline India was setup in 2010 in Pune, primarily as an offshore Development centre and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1500+ strong and growing team of technology, finance & and business support professionals who support our businesses worldwide towards a mission to make healthcare run better. We are an organization with a conducive work environment, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to work together to solve todays toughest healthcare challenges. About Medline Industries, LP: Established in 1966, Medline Industries LP is a renowned global healthcare organization boasting 56 years of consecutive sales growth, exceeding $21 billion in annual sales. With a workforce of over 36,000 professionals spread across the globe, we operate in more than 125 countries and territories. As the largest privately held manufacturer and distributor of medical supplies in the United States, Medline is uniquely positioned to offer comprehensive products, education, and support across the continuum of care. At present, Medline Industries, LP holds the esteemed position as the #1 market leader, delivering an extensive portfolio of over 550,000 medical products and clinical solutions. Our clientele includes hospitals, extended care facilities, surgery centres, physician offices, home care agencies, providers, and retailers. We're proud to be recognized by Forbes as one of Americas Best Large Employers and Best Employers for Women. Additionally, the Chicago Tribune has consistently named us a Top Workplace for the past 12 years. Job Description: Operations Analyst is responsible to perform daily supply chain tasks. Coordinate efficient flow of inventory to reduce costs and maintain high customer service level. Ensure accuracy of data. Coordinate and own small analyses and small projects under direct supervision. Work with Medline Warehouses and distribution centers to proactively resolve issues. This individual must have a desire to work for a fast-paced, large corporate organization. In addition to exceptional organizational and follow-up skills, you must have a “Can do” attitude. Skills / Experience: Excellent communication and analytical skills Very organized in both file and data management. Excellent proficiency in MS Office especially on Microsoft Excel Experience with SAP will be added advantage. Solid problem solver Positive attitudes towards problems and likes challenges Strong analytical capabilities with attention to details, thoughtful in considering all aspects of the problem and potential solutions Intellectually curious – eager to learn, quick learner and like to ask questions. Some of the roles and responsibilities: Coordinating with the warehouses to work on the vendor goods returns. Complete daily tasks to support supply chain functions. Take appropriate action on vendor recalls by validating appropriate PO, Lot Number data in ERP system. Coordinate with stakeholder’s/sales team to obtain necessary approvals to process scrap/salvage of inventory. Perform manufacturing related data validations and ensure manufacturing data in ERP (AS400) is updated. Communicate with internal and external cross functional team members regarding key performance indicators/metrics, job function updates, basic root cause analysis and problem solving. Participate in other ad-hoc supply chain projects, focused on improving supplier collaboration, product flow, and other process improvements supply chain. Conduct basic analytics including reviewing and taking action on dashboard/reporting, sharing information with peers and direct manager, using data to identify issues/solutions, and recommending actions or improvements. Partner with peers to recommend and implement continuous improvement ideas to streamline the job tasks and make the operation more efficient and effective. Work on ad-hoc and special tasks/projects as required. Edu cational Qualification Any Graduate / Post Graduate degree Work Experience: 2-5 years of relevant experience.

Job Title: Accounts Manager-Senior Associate Job Summary: We are seeking dynamic finance and compliance professionals at various levelsCA Inter, CMA Inter, CS Inter, CA Final, CMA Final, and CS Final—who specialize in external audit, internal audit, tax filings, corporate governance, and regulatory matters. The ideal candidates will be well-versed in financial reporting, taxation policies, compliance requirements, and business incorporations across different organizational structures. Key Responsibilities: 1. Auditing: External Audits: Conduct statutory audits, ensure compliance with regulatory standards, and assist with financial statement reviews. Internal Audits: Assess internal control systems, risk mitigation strategies, and business process improvements. Bank Audits: Conduct concurrent and statutory audits for banks, assess creditworthiness, and analyse loan portfolios, SMA’s, NPA’s etc. 2. Taxation & Compliance: Income Tax Returns: Preparation, filing, and advisory for individuals, partnership firms, proprietary entities, societies, trusts, and corporations. GST Returns & Compliance: Handling GST registrations, monthly and annual filings, reconciliation, and audit reports. Taxation of Societies & Trusts: Compliance with exemptions, tax filings, and regulatory guidelines for non-profit organizations. 3. Corporate & Business Regulatory Matters: Company Law Matters: Compliance with the Companies Act, board resolutions, secretarial records maintenance, and filings with the Ministry of Corporate Affairs (MCA). Business Incorporations: Advisory and execution of company incorporation procedures, LLP registrations, and partnership firm setups. Regulatory Reporting: Ensuring timely submissions of financial and governance reports as per statutory requirements. Skillset: Strong knowledge of accounting standards, tax laws, and auditing principles. Proficiency in financial reporting, compliance regulations, and statutory filings. Expertise in GST, direct and indirect taxes, and corporate governance procedures. Ability to interpret and apply regulations related to company law, business structuring, and taxation. Competency in using accounting software like Tally, SAP, and ERP tools. Ability to identify financial risks, improve processes, and implement effective audit strategies. Strong analytical abilities for tax planning and compliance advisory. Attention to detail while preparing financial statements and audit reports. Excellent documentation and reporting skills. Ability to collaborate with senior management, clients, and regulatory authorities. Strong negotiation and advisory skills for financial and legal matters. Qualifications & Experience: CA Inter/Final, CMA Inter/Final, CS Inter/Final candidates. Minimum experience as required for the specific role (freshers to experienced professionals). Strong understanding of Indian taxation laws, audit procedures, and corporate governance norms.

Role & responsibilities:- Raising defective stock movement requests with stores & ensuring physical stock movement takes place as per schedule and process defined. Ensure GRN in SAP. Process Adherence & vigilance during stock intake & report back. Highlight any deviation immediate to all stakeholders. Data maintenance & stock details/movement capture in Excel/backup files End to End coordination with brands for repair/replacement/CN for defective stock End to End coordination with CSM/merchandizer for VTO Ensure proper paper work and filing. Ensure proper audits and stock takes as per SOP. Maximum utilization of available resources with proper scheduling of work with clear guidelines to team Strong intra-team coordination for smooth process flow & task management Preferred candidate profile Graduate/diploma holder in any field. (Technical degree will be given a preference) 2 + years experience in customer service from a reputed consumer durable/retail organization. Experience should include backend support and coordination with external/internal teams. Demonstrates the attitude that ensures customer satisfaction. Excellent written and verbal communication skills. Excellent in time management skills and ability to multi-task. Well versed with usage of MS Office and Outlook

Role & responsibilities 1. Escalation Management Address and resolve escalated return issues from customers and sellers related to delays or incorrect returns. Serve as the primary point of contact for escalated seller concerns via email and calls. Provide clear, empathetic, and professional communication to sellers regarding resolution steps and timelines. Analyze the root cause of issues and propose corrective actions to prevent recurrence. Escalate critical or unresolved issues to higher management with detailed reports. Coordinate with vendors through email to ensure timely resolution of disputes. Handle and close tickets related to escalations in a timely manner. Resolve warehouse-related escalations in coordination with internal teams. 2. Operational Execution Manage manual pickup arrangements for orders where automated processes fail. Handle the manual POD (Proof of Delivery) process and ensure documentation is completed accurately. Provide Order IDs and relevant details to stakeholders for tracking and issue resolution. 3. Cross-Functional Coordination Collaborate with logistics, finance, warehouse, brand management, and technology teams to resolve concerns efficiently. Maintain regular communication and follow-ups with internal teams to ensure timely closure of open issues. 4. Process Improvement Identify recurring problems and recommend process enhancements to improve the seller and customer experience. Contribute to the creation and revision of Standard Operating Procedures (SOPs) related to escalation handling and reverse logistics workflows. 5. Reporting & Compliance Maintain accurate records of escalations, resolutions, and manual transactions. Track and update internal reports and trackers related to returns, PODs, andmanual pickups. Ensure all actions follow company policies and operational guidelines. Preferred Candidate Profile Education : Graduate Experience : 24 years in reverse logistics operations, escalation management, or vendor coordination within the e-commerce sector. Skills: Strong problem-solving and conflict-resolution skills Excellent written and verbal communication abilities Ability to prioritize and multitask in a fast-paced environment Proficiency in Excel and email-based communication tools Understanding of e-commerce reverse logistics, seller operations, and vendor management Preferred Qualifications Experience handling manual logistics processes (e.g., pickups, PODs) Familiarity with escalation tracking systems and marketplace platforms Knowledge of SOP development and process documentation

Job Role : Lead Returns and Claims charter for B2B + B2C Description : - Lead the returns and expiry charter process, ensuring minimal financial loss and adherence to company policy. - Develop and implement SOPs for product returns and expiry handling to ensure all returns are sent to the vendor in a timely manner - Collaborate with procurement, supply chain, and warehouse teams to optimize inventory levels and avoid Inventory returns - Ensure timely and full recovery of Unsettled Claims from the vendor- Work closely with the Finance team to ensure Claims are settled on time. Experience : 6-10 years of experience in Supply Chain / Operations. Pharma Experience will be preferred

Role & responsibilities should be able to Product Listing, return management, order processing through uniware Preferred candidate profile Perks and benefits

Position Title: Associate-Returns/Inventory Operations (This role is on our third-party payroll) Location: Gurgaon Reports to: Head-Warehouse Operations Key Objectives: Managing the end to end process of the returns starting from approving request in the TMS system to arranging for reverse pickup, managing requisite documents, tracking of stock, managing 3PL team for returns processing Improving Returns turn around time- return request to stock availability TAT Managing Internal accounting through SAP application Ensure Internal process TAT/SLA are maintained Tracking of key milestones and periodic updates to key stake holders Co ordinating with Finance and taxation teams for the documentation accuracy Ontime closure of the reconciliations with the stores and customers Procurement of packing materials for returns processing Identify improvement projects to reduce overall returns and unlock maximum value out of defective returns Disposal of the unaccountable returns stock, with the proper approvals. Eligibility Criteria and Functional Competencies Required: MBA or Diploma in Supply Chain Management Graduation/Engineering degree with atleast 3 years of experience in warehouse process

Manage all accounting transactions. Publish financial statements in time. Handle monthly, quarterly and annual closings. Compute taxes and prepare tax returns . salary returns of all clients. Audit financial transactions and documents,

Role & responsibilities Job Responsibility: To monitor every step of the automated workflow process for order execution, shipment, payouts, returns and refunds; Manage off-line orders, estimation, and quotation Calculate and Manage each Partner discounts, commissions and incentive schemes as per MOU/Agreement with the Partner Interact with vendors as part of order execution Interacting with internal departments for payments, billing, and admin help to conduct events, Ensure adherence to SLAs Keep Account of Revenues and Expenditure and maintain an Income-Expenditure statement at all times Inbound and Outbound Communication by phone, email and Text Apps with customers for onboarding, enquiries from buyers and partners, and problem solving Inbound and Outbound Communication by phone, email and Text Apps with Artists for onboarding, enquiries, payouts, and problem solving On-demand reporting of sales and product data Participation in marketing activity anywhere in the country Support the Development team as well as the Sales Team Profile: Basic knowledge of accounting and financial statements. 1 year experience in logistics/e-commerce desirable. Communication in English, Hindi, Marathi Computer Skills (Internet, MS Office) High motivation and efficiency.

Executing duties such as marketplace order processing across platforms like Amazon Seller Central, Flipkart, and more. Responsibilities include accurate handling of shipment labels, sales invoicing in ERP and Unicommerce and maintaining MIS documents

A minimum of 8+ years of SAP IS-Retail related implementation experience working in large and complex transformations with at least 1 full life cycle implementations Bachelors degree from an accredited college/university; MBA or MIS from an accredited college/university is preferred Proficiency in configuring Master Data in a SAP S/4 Retail environment Hands-on experience needed in following areas: Article Master Merchandise Hierarchy and Categories Assortments and Listing Article Hierarchy Classification and Characteristics Site creation and maintenance Business Partner (Vendor Master) creation Pricing and Promotions management Excellent knowledge of Logistics processes in P2P (including special procurement processes) Push/Pull Allocation Store distribution Flow through and Cross-docking process Returns Management Good knowledge of other functional tracks (OTC and FI) Ordet To Cash Cycle (OTC) POS Inbound/Outbound

Seeks a Logistics Officer to manage e-commerce logistics, ensuring smooth delivery from warehouse to customers. Responsibilities: Order Fulfilment: Process orders, coordinate with warehouse, generate shipping labels, and ensure timely dispatch. Inventory Management: Monitor stock levels, coordinate with procurement, conduct stock checks, and maintain inventory systems. Dispatch & Tracking: Coordinate with couriers, track shipments, update customers, and manage returns/undelivered items. Returns Management: Process returns, inspect items, and coordinate restocking. Vendor Management: Liaise with logistics vendors, negotiate rates, and monitor performance. Reporting & Analysis: Generate reports on key metrics and identify areas for improvement. Customer Service: Address shipping and delivery inquiries and resolve complaints. Qualifications: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field preferred. Proven experience in logistics/supply chain, preferably in e-commerce. Strong understanding of e-commerce platforms and order management systems. Excellent communication, interpersonal, and problem-solving skills. Proficiency in Microsoft Office Suite (especially Excel). Strong organizational skills and attention to detail. Ability to work independently and meet deadlines. Preferred: Experience with WMS. Knowledge of import/export regulations. Familiarity with various courier services.