Executive - Product Support

Razorsign

3 - 6 years

2 - 5 Lacs

mumbai

Posted:6 days ago| Platform:

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Skills Required

basic usage operational excellence client servicing product support executive saas workflow customer support product support sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a smart, enthusiastic, and customer-focused professional with strong communication skills to join our Product/Customer Support team. In this role, you will work closely with clients to understand their issues, assist with product configuration, and ensure seamless usage of our platform.

Roles and Responsibilities

Deliver exceptional client service in a proactive, timely, and efficient manner.
Communicate confidently with clients to understand and interpret issues.
Take complete ownership of client queries and ensure closure within defined SLAs.
Interact with end users to gather detailed issue information and document it accurately.
Collaborate with internal teams to explore solutions and represent clients interests.
Conduct training sessions for end users on new features, releases, and ongoing product usage.
Assist clients in configuring the product as per their workflow and process needs.

Technical & Soft Skills Requirements

3 6 years of experience in software product support or client-facing roles.
Basic knowledge of SQL and understanding of APIs is an added advantage.
Experience working with SaaS products will be preferred.
Strong verbal and written communication skills.
Empathy, approachability, and sensitivity toward client issues.
Strong teamwork and collaboration skills with both clients and internal teams.
Willingness to learn new technologies, tools, and product features.

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