Contractor

Allscripts(India) LLP, ultimately a subsidiary of Altera Digital Health Inc.,[Altera India]

0 - 5 years

0 Lacs

pune

Posted:2 days ago| Platform:

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Skills Required

basic skill development intern analytical healthcare customer support technology solutions troubleshooting product support monitoring

Work Mode

Work from Office

Job Type

Internship

Job Description

Key Responsibilities:

Customer Support:
Provide top-notch product support to customers over the phone. Your focus will be on delivering exceptional service, ensuring that every interaction leaves a positive impression.
Technical Monitoring:
Actively monitor application, infrastructure, and databases to ensure seamless functionality and quickly resolve any issues.
Problem Solving:
Assess and troubleshoot products or service-related issues, ensuring timely and efficient resolution.
Collaborative Teamwork:
Work closely with other team members to share knowledge and provide optimal solutions to customer challenges.

What We re Looking For:

Strong Communicator:
Excellent verbal and written communication skills are essential to thrive in this role.
Analytical Thinker:
A natural problem solver with a knack for troubleshooting and thinking outside the box.
Tech-Knowledge:
Comfortable with basic technical concepts and eager to learn.

Perks & Benefits:

Competitive Salary:
plus attractive shift allowances that are competitive with the market.
Career Growth:
Performance-based opportunity to transition to a
Full-Time Employee (FTE)
with competitive CTC and additional benefits.
Work-Life Balance:
Enjoy
Saturday and Sunday off
, with a schedule that aligns with US shifts. (Shift Timings between 6:00PM to 4.30am)

Qualifications:

Educational Background:
Graduates with a B.com, BCA, BSc, BA (with a strong interest in computers), or related fields are encouraged to apply.
Tech & Troubleshooting Skills:
A basic understanding of technical concepts and troubleshooting abilities will help you succeed in this role.

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