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AMERICAN EXPRESS
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Executive-Operations

Executive-Operations

AMERICAN EXPRESS

1 - 4 years

3 - 6 Lacs

gurugram

Posted:1 hour ago| Platform:

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Skills Required

analytical skills training career development interpersonal skills customer satisfaction finance customer handling wellness operation executive ms office

Work Mode

Work from Office

Job Type

Full Time

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

Completing the Video KYC (know your customer) process for prospect customers in a timely and comprehensive manner to ensure customer satisfaction
Gather relevant information from customers as required and update it accurately to facilitate the decisioning process
Presentable while interacting with customers
Ensure error- free KYC verification of card applications
Deliver Employees, Customers and Shareholder metrics as per goals
Brainstorm with the leaders and colleagues to recommend changes in workflows, procedures and service levels to meet customer needs and to enhance value proposition
Adherence to quality and compliance guidelines
Support all new initiatives in the New Accounts area
Effective and efficient call handling
Balance customer interests with the interests of American Express
Behavioral Skills/Capabilities: Self-motivated and Organized to manage timelines.

Minimum Qualification:

Graduate/Undergradwith minimum 1year Of experience in customer handling

Preferred Qualification:

MS Office Knowledge
In compliant with Customer First Strategy
High level of Customer sensitivity, commitment service orientation
Knowledge of KYC for Consumer Corporate India Market
High result orientation
Good interpersonal skills
Excellent verbal and written communication skills
Flexibility at work
Good analytical skills with an eye for details
Shift window of the profile is 08:30 till 21:00 IST

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AMERICAN EXPRESS

Financial Services

New York NY

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Executive-Operations