Responsibilities
Works on the assembly, configuration, installation and level II/III support of computer hardware and software including peripherals and components.
Participates in coordinating internal/departmental project initiatives which may involve multiple IT/User groups.
Support Telecommunications hardware/software assets such as VOIP, Cellular and mobile devices.
Coordinating user relocation support for all IT equipment.
Assists the Regional IT Manager with improvements to processes and establishing and maintaining a set of Service Level Agreements (SLA) applicable to the IT operations groups
Implements, supports and monitors internal applications and tools used by the IT operations group. Work with vendors to resolve issues and product software updates based on new releases.
Actively monitors, detects and removes malwares and illegal or non-authorized software
Support multi-sites support outside of local facility
Support and review lifecycle of IT technologies and processes
Skill Set required
Candidates must hold a relevant education degree or diploma.
Considerable knowledge on support of computer hardware and software, telecommunications, and networking
Knowledge on Network services such as VPN remote access, LAN/WAN, DNS, FTP and Proxy.
Excellent organizational skills
Excellent problem-solving abilities. Acts independently to determine methods and procedures on new assignments. Understands implications of work and makes recommendations for solution
Excellent knowledge and troubleshooting of computer operating systems and office applications (Microsoft windows Office and O/S, MAC, Outlook, VPN, antivirus, Encryption).
Excellent ability to learn and support the many different corporate applications and various helpdesk/account administration activities.
Excellent project administration skills required to work across IT groups bringing innovation, creativity and process management.
Excellent knowledge of maintaining corporate documentation and procedures following group standards and policies. Adapting to changes within the organization.
Able internal and external client contact.
Regulto prioritize workloads to best support the business Support of local and global CAE facilities
Significant ar internal communication with all levels of staff within CAE.
Must be able to work independently and in team environment. Interfaces with customers, internal users and senior management as required.
Some travel may be required
High level of professionalism (you are one of the faces of the company!)
Excellent verbal and communication skills
Organized and Multi-tasking
Ability to learn other software systems relatively easily
Good writing skills (email etiquette)
Team player
Empathy
