Executive

0 - 2 years

1 - 2 Lacs

Posted:2 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Title: Voice Process Executive

Company: ICCS (for Netmeds)

Location: Sector 65

We are seeking a highly motivated and experienced Voice Process Executive to join our team at ICCS for Netmeds. As a Voice Process Executive, you will be responsible for handling customer interactions via phone, providing excellent customer service, and resolving customer queries in a timely and professional manner.

Key Responsibilities:

- Handle inbound and outbound customer calls

- Provide customer support and resolve customer queries

- Offer product information and solutions to customers

- Meet sales targets and Key Performance Indicators (KPIs)

- Maintain high-quality customer interactions

- Collaborate with internal teams to resolve customer issues

Eligibility Criteria:

- Any degree (experience in the field of BPO)

- Proficiency in English and Hindi

- Experience: 6months - 1 year (freshers can apply, but candidates with experience will have an added advantage)

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced environment and meet targetsRole & responsibilities

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