Executive Housekeeper

At Holiday Inn Express, travel is made simple and smart for our guests. We focus on providing easy check-in, comfortable rooms with all essentials included, and a great night's sleep. Are you ready to ensure our guests have a memorable and unique experience As the Executive Housekeeper, you will oversee all aspects of housekeeping and laundry operations to maintain high standards and deliver exceptional guest experiences. You will be responsible for: People: - Directing daily activities, planning work schedules, and ensuring appropriate staffing levels - Developing and coaching team members to enhance performance - Ensuring proper training in compliance with regulations and safety standards - Assisting with deep cleaning projects and high-volume periods Guest Experience: - Maintaining superb quality in housekeeping and laundry services - Conducting routine inspections of guest rooms and public areas - Handling special requests from guests, VIPs, and club members - Addressing guest questions and complaints to achieve satisfaction - Maintaining a professional appearance in uniform Responsible Business: - Managing supplies and equipment efficiently while supporting green initiatives - Handling lost and found items and maintaining inventory levels - Assisting in budget preparation and monitoring for increased profitability Financial: - Monitoring cost per room for supplies and labor - Ensuring special requests are carried out effectively Qualifications and Requirements: - Bachelor's degree or equivalent education - Four years of housekeeping/laundry experience with supervisory roles preferred - Fluency in the local language and additional languages is advantageous We value True Hospitality by caring for people and delivering exceptional service every day. Core service skills include True Attitude, True Confidence, True Listening, and True Responsiveness. In return for your dedication, we offer a rewarding work environment, benefits such as F&B discount, IHG employee rate, development opportunities, and membership in the global IHG family. If you believe you would be a great fit for the role, even if you don't meet every requirement, we encourage you to hit the "Apply" button and start your journey with us today.,