Executive- Guest Relations

As an Executive- Guest Relations at Malabar Gold & Diamonds, your role involves a variety of responsibilities to ensure exceptional customer service and drive sales performance. Here is a summary of your key responsibilities: - **Sales Performance**: - Develop customer profiles, including wedding customers, to understand their needs and showcase products accordingly. - Provide estimates to customers, offer discounts within limits, and seek approval for further discounts to enhance customer service. - Maintain attendance and movement register in the store. - **Customer Experience**: - Greet customers, engage with them to understand their requirements, and direct them to the right person or section. - Assist customers during jewellery trials to enhance their experience. - Follow customer experience guidelines set by retail leadership and conduct competitor studies to stay informed. - **Sales Support**: - Record customer data accurately through interviews and observations. - Set up and maintain visual merchandising displays as per guidelines to manage store ambience. - Call customers and leads for exhibitions, events, and campaigns. - Support event management activities during store launch and product exhibitions. - **Internal Process**: - Adhere to standard operating procedures. - Analyze customer satisfaction trends and report to senior management. - **People Development**: - Seek opportunities for self-development and growth. - Ensure timely completion of performance appraisals and training programs. **Additional Details**: The company values continuous learning and encourages employees to take ownership of their development. Your role will be based at Indore Phoenix Mall in Indore, Madhya Pradesh, India. **Educational Qualification**: Graduation **Age Limit**: Below 34 **Experience**: 4 to 5 Years **Salary Range**: As per industry standards (INR),