Executive- Guest Relations

As a Sales Associate at our store, your primary responsibilities will include developing customer profiles and understanding their requirements to provide products that meet their needs. You will be responsible for managing the customer experience by greeting customers, directing them to the right products, and assisting them during jewellery trials to enhance their overall experience. In addition to sales performance and customer experience, you will be expected to monitor and record customer data accurately, maintain visual merchandising displays according to guidelines, and actively support event management activities during store launches and product exhibitions. Your role will also involve calling customers and leads for exhibitions or promotional events, as well as guiding customers to waiting areas and ensuring they are supplied with refreshments. You will be required to adhere to internal processes, including standard operating procedures, and analyze customer satisfaction trends to report to senior management. Furthermore, you will play a key role in people development by continuously seeking opportunities for self-growth, completing performance appraisals in a timely manner, and identifying training needs for yourself while ensuring completion of mandatory training programs and certifications. Overall, as a Sales Associate, you will be an integral part of our team, contributing to sales performance, enhancing customer experience, supporting sales initiatives, adhering to internal processes, and actively participating in your own development and training.,