Executive - Front Office

Location:

Reporting To

CTC

Industry Experience

Experience

Qualification

Our Client

Our Client was founded in 2018 in response to the fast-growing demand for outsourced offices. They support medium to large enterprises by commissioning customized offices that align with their brand’s ethos while offering flexibility in contracts and the ability to scale quickly. They have been consistently rated A (CE) by ICRA, developed over 4.2 million +

Role & Responsibilities

• You'll manage all aspects of day-to-day service delivery during working hours.
• To advise Front Office Management on escalated issues during the shift.
• To ensure immediate response to all priority calls during the shift and follow the escalation process
• To take rounds of the front office, lobby area, and restrooms to ensure a high standard of housekeeping & upkeep.
• Greet visitors/clients by providing a friendly, courteous front office service reflecting the client's corporate image.
• Site personnel are notified of guests' arrival immediately.
• Issue visitor badges/temporary cards/service badges/new joiners ID & access card. Follow up for the return of respective ID/access cards with the respective stakeholder.
• Visitor admission is properly authorized.
• Maintained visitor logbook
• Assisting with special needs for visitors with disabilities
• Ensuring basic cleanliness of the lobby, lifts, and public areas.
• Handling client/visitor complaints/feedback and other related problems and communicating to the next level or as per the escalation matrix.
• Handling the tasks related to soft services as per operational needs.
• Skillset required: Excellent communication skills.
• Strong customer service drive.
• Good problem-solving skills.
• Quick learner and ability to motivate oneself.
• Proven working experience as a guest relations executive.
• Confidently able to present to clients.
• Hands-on experience in visitor management.
• Should know about facility office management
• Knowledge of parking management & visitor management system (preferred)