Executive

Role Overview: As an Executive in the Customer Service Department during the night shift, your primary role is to provide exceptional customer service and ensure customer satisfaction. With at least 0.5 years of experience in a similar role, you should possess excellent communication and problem-solving skills to excel in this position. Key Responsibilities: - Respond to customer inquiries promptly and accurately regarding products and services. - Efficiently handle customer complaints, resolving issues with professionalism and empathy. - Collaborate with different departments for timely resolution of customer concerns. - Process customer orders, returns, and exchanges accurately and efficiently. - Keep detailed records of customer interactions and transactions. - Identify and escalate complex issues to the appropriate department for further assistance. - Stay updated on product knowledge and company policies to provide accurate information. - Assist in training new team members and provide ongoing support to colleagues. - Continuously improve customer service processes and procedures. Qualifications: - Minimum of 0.5 years of experience in customer service. - Excellent verbal and written communication skills. - Strong problem-solving and decision-making abilities. - Ability to work well under pressure with patience. - Proficiency in customer service software, CRM systems, and Microsoft Office Suite. - Strong attention to detail and organizational skills. - Effective multitasking and task prioritization. - Proven ability to work independently and collaboratively. - Willingness to work night shifts, weekends, and holidays. - High school diploma or equivalent; additional customer service certification is advantageous.,