Executive Director, Global Commercial Capabilities

Role Summary

Key Responsibilities

• Lead the integration of new technologies, AI, and automation into commercial operations to enhance speed, accuracy, and scalability.
• Partner with global capability leaders to embed innovation into core business functions and accelerate delivery impact.
• Identify emerging technologies and lead pilots that unlock new commercial capabilities.

• Build and scale a high-performing cross-functional team at AIN, integrating global talent and expertise.
• Drive a culture of continuous learning, upskilling, and digital fluency to support long-term enterprise transformation.
• Serve as the executive sponsor for AIN talent strategy and succession planning, partnering with global HR and business leaders.

• Lead initiatives that streamline commercial operations, reduce complexity, and increase agility across global teams.
• Bridge time zones, geographies, and functions to deliver a truly integrated, always-on global commercial services model.
• Serve as a transformation agent, redesigning operating models to better enable bold innovation and faster execution.

Additional Leadership Responsibilities

• Serve as a trusted advisor to senior leadership in the U.S. and globally on offshore strategy and capability expansion.
• Oversee budget and financial governance for offshore operations, ensuring efficiency and optimal vendor value.
• Collaborate with global stakeholders to prioritize capability development and operational excellence initiatives.
• Maintain strategic relationships with key external partners and serve as a liaison to industry and peer networks.
• Inspire as the Leader of Leaders of Amgens growing Amgen Innovation Center Global Customer Capabilities team.

Basic Qualifications

• Bachelors degree and 12+ years in commercial operations, digital transformation, or related fields.
• 6+ years of experience leading cross-functional, multi-country teams or offshore delivery centers.

Preferred Qualifications

• Experience in the biopharma or life sciences industry.
• Deep understanding of digital transformation, automation, and workforce strategy.
• Proven record of leading large-scale change initiatives across global teams.
• Exceptional ability to influence senior stakeholders and align execution to enterprise vision.