Executive - Customer Support

2 - 5 years

3 - 6 Lacs

Posted:5 hours ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking to hire Bangalore-based candidates only.


What is the role

Your role will be to support Xoxoday customers with technical queries about Xoxoday products.


Key Responsibilities
  • Close customer tickets and respond to customer queries via email or chats.
  • Ensure SLA and CSAT.
  • Constantly upgrade your skills on the Xoxoday products and features.
  • Technical and debugging knowledge of issues.


What are we looking for

An enthusiastic individual with the following skills. Please feel free to apply if you match all of it. We are open to promising candidates who are passionate about their work and are team players.


  • 1-3 years of experience in customer service role handling technical queries.
  • Eye for detail and ability to comprehend the issue.
  • Ability to work with data, and generate and analyze reports.
  • Excellent oral and written communication and people interaction skills.
  • Work independently and own the raised matter till closure.
  • Comfortable working with technology applications.
  • Hands-on experience with ticketing software like Freshdesk.
  • Comfortable working with flexible shifts
  • Work experience in SAAS companies is an added advantage
Whom will you work with

You will closely work with the Customer Success team and report to the CS Manager.



Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Xoxoday
Xoxoday

Employee Engagement & Rewards

Bangalore

RecommendedJobs for You

Bengaluru East, Karnataka, India

Bengaluru, Karnataka, India