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Executive - Customer Success (Client Relations)

Executive - Customer Success (Client Relations)

Crisil

3 - 5 years

5 - 7 Lacs

mumbai

Posted:3 weeks ago| Platform:

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Skills Required

industry research lead generation usage client relationship management senior executive client relationship new product development stakeholder management key account management client management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title- Executive - Customer Success/ Client Relations

Vertical - Data & Capability (ertswhile GIX) - Operations Hub

Location Mumbai

Experience- 3 to 5 years

Functional Responsibility / Domain Related

o Be a part of team responsible for increasing the awareness of CRISIL Research products & services (Industry Research platform & Quantix)

o Through trainings & product demo s increase the users & usage of the CRISIL research services in the defined territories/regions/client segments

Client segments primarily include commercial banks, NBFCs, financial institutions, private equities, investment banks, co-operative banks, corporates, insurance companies across allocated geographies

o Develop good rapport & connect with the key users of various departments at the client organizations

o Getting market feedbacks for new product development or enhancing existing products

Feedback & testimonials to be collected on a timely basis from the users

Process Adherence

o Self-motivated for achieving the business objectives

o Constant upgradation of product knowledge for effectively communicating the value proposition to clients

o Maintenance & regular updation of contacts, client/product feedback & meeting reports

Competition tracking and giving feeds on the same to business

Client Management / Stakeholder Management

o Key account management through regular meetings with contacts across the hierarchy and across departments

Please note :

o This is not a sales role

o The candidate will have to go out to meet clients(existing clients) to follow-up/Explain on the services/products

o There are no target of revenue or lead generation as such

o There might be travel to nearby region

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Crisil

Financial Services

Mumbai Maharashtra

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Executive - Customer Success (Client Relations)