Executive - Customer Relationship

As a Customer Relations Specialist, your primary responsibility will be to analyze customer queries, requests, and complaints in order to provide timely and appropriate solutions. You will be required to identify the root causes of complaints and implement long-term fixes to ensure customer satisfaction. It is essential to maintain 100% compliance with company policies and industry regulations while also adhering to service level assurance (SLA) guidelines for customer complaint resolution. In this role, you will be expected to process refunds efficiently and in accordance with guidelines, as well as ensure high-quality interactions with customers through various channels such as calls, emails, and chats. Collaboration with other departments to address customer concerns effectively is a key aspect of the position. Meeting daily targets for complaint resolution and driving customer satisfaction through the development of strategies to reduce complaints and enhance processes are also crucial responsibilities. To be successful in this role, you should have at least 2 years of experience in customer relations, voice process, or complaint handling. Strong problem-solving, communication, and negotiation skills are essential, along with the ability to multi-task and work effectively under pressure. Flexibility to work in rotational shifts is required, and experience with CRM tools and customer service operations is preferred. A Bachelor's degree in any field is also necessary for this position. This is a full-time, permanent position with benefits including health insurance and Provident Fund. The work schedule will involve rotational shifts with weekend availability, and the work location is in person.,