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Executive - Customer Relationship

1 - 3 years

3 - 6 Lacs

Posted:11 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role & responsibilities

  • Make outbound calls to customers with overdue payments.
  • Explain the due amount, payment terms, and consequences of non-payment.
  • Negotiate repayment plans when required.
  • Maintain accurate records of calls, payments, and follow-ups in the system.
  • Coordinate with the field team regarding the payments and follow-ups.
  • Follow escalation processes for non-cooperative customers.
  • Meet daily, weekly, and monthly recovery targets.
  • Provide regular updates to team leads or supervisors.

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