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Biofuelcircle
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Executive / Consultant/ Analyst

Executive / Consultant/ Analyst

Biofuelcircle

3 - 6 years

4 - 8 Lacs

pune

Posted:3 hours ago| Platform:

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Skills Required

supply chain training usage value added services customer satisfaction issue resolution customer support customer engagement consulting analyst supervision

Work Mode

Work from Office

Job Type

Full Time

Job Description

Proof of Concept (POC) Management

Drive and complete the POC process for newly onboarded customers.
Provide dedicated support and guidance during the POC phase to ensure a seamless onboarding experience.

Customer Onboarding & Training

Conduct training sessions for both new and existing customers to ensure effective adoption and usage of the platform.
Customize training as per customer profiles to maximize engagement and usability.

Customer Engagement & Business Reviews

Lead Monthly Business Review (MBR) meetings with customers to track progress, identify opportunities, and strengthen relationships.
Proactively identify customer needs and explore opportunities for cross-selling and up-selling value-added services.

Reactivation of Dormant Accounts

Identify and engage with dormant or inactive customers to understand reasons for inactivity.
Develop and execute tailored reactivation plans to revive business relationships.

Customer Support & Issue Resolution

Act as the primary point of contact for all customer queries, requests, and escalations.
Collaborate with internal teams to ensure timely resolution and consistent customer satisfaction.

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