Roles and ResponsibilitiesHandle inbound calls from customers to resolve their queries related to insurance policies.Provide accurate and timely solutions to customer complaints and concerns.Identify cross-selling opportunities for various insurance products such as health, motor, general, life, etc.Maintain a high level of professionalism while interacting with customers over phone calls.Meet daily/weekly targets set by the management for sales performance.Desired Candidate Profile1-4 years of experience in BPO or call center environment.Strong knowledge of general insurance sales, health insurance sales, life insurance advisory services.Excellent communication skills with ability to handle multiple conversations simultaneously.