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Executive - Client Enablement

Executive - Client Enablement

Razorsign

0 - 3 years

3 - 7 Lacs

pune

Posted:6 days ago| Platform:

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Skills Required

relationship management computer science client satisfaction sales conflict resolution saas delivery executive data mapping technology solutions client onboarding

Work Mode

Work from Office

Job Type

Full Time

Job Description

RazorSign is looking for detailed oriented Client Enablement Executive. This role will be directly accountable for the overall success of the implementation/ roll-out of the products according to strict deadlines and to budget. You will be responsible for overall execution including planning, overall approach, target market/customer, technologies, time frames, deliverables, scope, risk, efforts, etc. It also includes defining or adopting the specific process/procedures that will be used to manage the product.

As delivery executive you must work closely with your manager in constantly championing the product features and functionality and you must explain/demonstrate your product capabilities and benefits of the product to other USIL team members, to new employees, sales team, customers etc., anytime.

Key Responsibilities:

Understand process for Configuration modelling for all products
Assist manager in Onboarding of the client
Collaborate with cross-functional teams (Product, Tech, Sales, and Support) to ensure timely and successful delivery.
Configure product settings, integrations, and custom workflows as per client requirements.
Document client requirements, configuration details, and implementation milestones.
Troubleshoot implementation challenges and provide proactive solutions.
Track and report on project progress, client satisfaction, and key onboarding metrics.
Provide training and enablement support to clients, post-implementation to drive adoption.
Identify process improvements and share client feedback with the product and success teams
Conceptualize and formulate best of solutions in close collaboration with business that effectively address key implementation objectives.
Getting testimonials from clients

Qualifications:

Experience 0 to 3 years in client onboarding, implementation, or within a SaaS or IT environment
Bachelor s degree in Computer Science, IT, or related field/ MBA
Collaborative/ cooperative and a sales approach
Conflict resolution and negotiations skills
Excellent communication and relationship management skills
Basic understanding of APIs, data mapping, or integrations (preferred)

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Razorsign

Software Development

Pune Maharashtra

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Executive - Client Enablement