Event Associate

Position :Community Associate

Location : Bangalore

We are seeking a dedicated and enthusiastic community associate to join our team. The primary responsibility of this role is to execute community events, ensure process compliance, and monitor performance metrics related to customer satisfaction and engagement. The ideal candidate will have a passion for community engagement, excellent organizational skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Community Event Execution: Plan, organize, and execute community events from start to finish, including coordinating logistics, managing vendors, and ensuring a smooth event day experience.
• Process Compliance: Ensure 100% compliance with community event processes and procedures, including obtaining necessary permits, adhering to safety regulations, and maintaining accurate event documentation.
• Performance Metrics: Monitor and analyze performance metrics, including Customer Satisfaction (CSAT) ratings and event engagement levels, to evaluate the success of community events and identify opportunities for improvement.

Key Performance Indicators (KPIs):

• Community Event Process Compliance: Ensure 100% compliance with community event processes, including permit acquisition, safety protocols, and event execution procedures.
• Customer Satisfaction: Maintain a customer satisfaction rating of 4 or higher at the event level by delivering exceptional experiences and addressing attendee feedback promptly and effectively.
• Event Engagement: Increase event engagement levels by implementing creative strategies to attract and retain attendees, including interactive activities, entertainment, and networking opportunities.

Qualifications and Skills:

• Bachelor's degree in Event Management, Marketing, Communications, or a related eld.
• Previous experience in event planning and execution, preferably in a community or nonprot setting.
• Strong organizational and project management skills, with the ability to manage multiple tasks simultaneously and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders and community members.
• Creativity and innovation in event planning and promotion, with a focus on creating memorable and engaging experiences.
• Attention to detail and a commitment to quality and excellence in all aspects of event execution.
• Proficiency in event management software and Microsoft Oce suite.
• Flexibility to work evenings and weekends as required by event schedules.