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The It Mind Services
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EUC Desktop support, Windows OS Administration, Mac OS

EUC Desktop support, Windows OS Administration, Mac OS

The It Mind Services

7 - 12 years

9 - 14 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

patch management application packaging automation change management windows os pdf orchestration windows operations auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Qualifications Experience :

7-12 years of experience in Desktop Engineering/EUC, with demonstrated Level 3 responsibilities across Windows and macOS environments, including automation and application packaging.
Possession of ITIL Foundation certification (or higher), with hands-on experience in Problem and Change management and Post-Incident Reviews (PIRs).
Proven expertise in Intune (Windows/macOS), Autopilot/ADE, LAPS, WDAC/AppLocker, security baselines, and update orchestration.
Experience working in 24/7 operational environments and on-call rotations, with job location limited to Chennai and Bangalore.
Strong skills in documentation, knowledge base writing, SOP/runbook maintenance, and an understanding of asset lifecycle management (HAM).

Must-Have Skills:

Mastery of Intune for multi-platform environments, including policy architecture, RBAC, scope tags, dynamic groups/filters, and health reporting for both Windows and macOS.
Experience designing scalable provisioning solutions, such as Windows Autopilot/Device Preparation and Apple ADE, optimizing ESP/OOBE, managing secure/bootstrap tokens, and ensuring robust reset and repurpose workflows.
Expertise in establishing secure administrative practices by implementing Windows LAPS via Intune, with RBAC-controlled retrieval and rotation, consistent with least-privilege principles and audit trails.
Ability to lead application governance using WDAC/App Control (managed installer) and AppLocker, piloting in audit mode, transitioning to enforcement, and managing exceptions.
Competence in orchestrating patch management strategies, including comprehensive Windows update rings (feature, quality, driver, expedite) and macOS DDM deadlines, maintaining compliance dashboards and rollback procedures.

Mandatory Skills: Desktop Engineering / EUC , ITIL , Autopilot / ADE , LAPS, WDAC/AppLocker,

Required Experience: 7 to 12 years

Job Location: Bengaluru , Chennai

Job Type: Full Time

Notice Period: Immediate to 90 days

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