Intern - IT Support

Title: IT Operations Intern

Department: Technology & Digital Services

Reports to: Senior Manager - IT

Job Summary:

We are seeking a motivated and detail-oriented IT Operations Intern to join our IT team. The intern will support the day-to-day operations of our IT infrastructure, assist in monitoring systems, and provide first-level support to internal users. This is an excellent opportunity to gain hands-on experience in IT operations, network administration, and technical support in a professional environment.

Key Responsibilities:

• Support software installations, OS updates, and patching activities,
• Help troubleshoot hardware and software issues for end-users,
• Document processes, FAQs, and inventory records,
• Participate in IT asset management, including tagging and tracking of equipment,
• Support onboarding/offboarding activities (user ID creation, email setup, etc.),
• Coordinate with vendors for hardware or software issues under supervision, and
• Ensure timely escalation of issues to senior team members.

Qualifications:

• Degree/Diploma in Information Technology, Computer Science, or a related field,
• Basic understanding of computer hardware, networking, and operating systems,
• Familiarity with Windows, and Microsoft Office suite,
• Good communication and problem-solving skills,
• Eagerness to learn and take initiative, and
• Ability to work both independently and as part of a team.

Preferred Skills (Nice to Have):

• Understanding of VB Scripts, and
• Understanding of cloud platforms

Benefits:

• Practical experience in IT operations
• Exposure to enterprise tools and best practices
• Mentorship from experienced IT professionals
• Certificate of Internship upon successful completion

This job description does not list all the duties of the job. You may be asked by Partners or peers to perform, or assist in performing, other instructions and duties. You will be evaluated in part based upon your performance of the task listed in this job description. Management has the right to revise this job description at any time.