Consulting
Technology and Transformation - ETP-FT: GBS
GBS Manager
What impact will you make
Every day, your work will make an impact that matters to your client, firm and yourself, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you ll find unrivaled opportunities to succeed and realize your full potential
Our Technology Transformation teams serve as Transformation Architects and play three key roles to design and lead strategy-led transformation:
-
Trusted Advisor
- We bring strategy and technology driven transformation to Leaders -
Technology Ecosystem Orchestrator
- Our teams effectively integrate an ecosystem of technology partners, platforms, and analytics capabilities into business to accelerate and enable the transformation -
Industry Specialists
- We provide industry and sector domain expertise as well as proprietary data driven insight to navigate uncertain times
As a leader in professional services, Deloitte is where you ll find opportunities to succeed and realize your full potential.
The Team
Business leaders must act with conviction, in today s world of complexity, uncertainty, and disruption. These business leaders need clear, concise, well-informed perspectives on the important dynamics that are currently reshaping their business environments. Our global network of consulting professionals draws on the strength of Deloitte s suite of professional services and industry experience to focus solutions on the real issues affecting businesses today. We work collaboratively with our clients to link strategic vision to flawless execution to achieve tangible, long-term value. From developing a pragmatic strategy and evaluating optimization opportunities to improving procurement and finance functions, we have the experience and expertise to help clients act with certainty and thrive.
Work you ll do
The primary role of the Senior Manager is to make direct contributions to client s team by assisting client through the setting up or expanding shared services across various competency like Procurement, IT, Finance etc. The role will entail advising clients on their operating model, driving technology led transformation programs, sourcing strategy, RFx development and management, negotiations, contracting, vendor portfolio optimization, program management
The responsibilities of current role may include:
- Support data collection and reporting processes to ensure compliance with local laws and regulations
- We expect this to be fungible role - spanning across
supplier led transformation, vendor management, program management and also extending to supporting other GCC engagements
- Good working knowledge
of Contract management, contract performance and governance, GIC and shared services operating models
- Transition and transformation plan validations
for contracting activities
- Support GBS/GCC setup by strategizing across design, build, run, transform, and innovate spectrum
- Lead multiple complex technology led
or VMO/GBS
related transformation programs/IT Outsourcing Programs - Understanding of metrics on various factors such as Energy, Water etc., (cost savings, CO2, water, etc.), analyse the expenditure and annual savings/benefits from sustainability initiatives adopted
- Transition and transformation plan validations for contracting activities
- Coordinate with project leads to allocate budget for sustainability initiatives
- Obtaining signoffs and agreements with various teams at the proposal phase
- Maintain relationships with internal and external teams, such as those in Supply Chain, Procurement, Finance, Customer Development, and Marketing
- Alignment with countries and regions in scope on the SLAs - targets, dependencies, etc.
- Providing inputs on governance where needed
- Provide inputs to negotiating positions and negotiation strategy for geographies
- Support in negotiation as required to get commercially acceptable, agreed contracts
- Establish and optimize best practices for contracting, negotiations, vendor services implementation and ongoing performance monitoring and management
- Act as a subject matter expert, and contribute to the contracting and negotiation activities
- Manage, build and effectively leverage client relationships
- Assist leadership to take strategic decisions
- Leverage the standardized global program structure tools, templates and methodologies and draw learnings from other geographies
- All commercials related to consulting engagements
- Program Manage technology led transformation programs
- Work with internal and client teams to develop and implement work plan
- Analyse technology/process footprint of shared service centres and identify ways to expand the reach and control
- Understand and analyse impact of various technologies in FMCG space such as Supply Chain technology, Procurement technologies, Cloud etc. and assist the shared service centres in setting up an operating model to drive programs involving such technologies.
- Work closely and collaboratively with teams to analyse client operations, gather data, brainstorm potential options, and make recommendation
- Conduct appropriate market research and analysis to provide insights to client team
Qualifications
- A strong and demonstrated interest in consulting specially in thinking through large and complex exercises with 12-15 years of relevant experience.
- Prior experience in driving client engagements and programs. Experience in dealing with clients on a day-to-day basis and managing client interactions independently
- Experience of executing technology led transformation programs
- Past experience of service delivery through vendor management
- Excellent academic credentials for both undergraduate and graduate coursework. MBA preferred
- Strong advanced excel skill
- Outstanding interpersonal and communication skills, both written and verbal
- Leadership qualities and the ability to mentor
- Willingness and ability to take initiative and learn independently
- Expertise in one or more share services functions such as Finance, HR, Procurement, IT operations is preferred
- Knowledge related to RFx development and analysis, contracting, negotiations
- Exposure to Vendor mgmt. strategy, Operationalizing vendor management operations is a plus
- Good understanding of DevOps/Agile, ADM methodology, familiarity with IT infrastructure considerations, Data center operations, cloud etc. is a plus
- Proficient user of Microsoft suite (advanced Excel, PowerPoint and Word)
Key Skills
- Develop self by actively seeking opportunities for growth, share knowledge and experiences with others
- Understand objectives for clients and Deloitte, align own work to objectives and set personal priorities
- Build relationships and communicate effectively in order to positively influence peers and other stakeholders
- Expertise in setting up the Center of Excellence for clients
- Good networking and influencing skills
- Good business awareness, understanding the broader context in which delivery has an impact on overall business performance
- Ability to manage multiple priorities and deliver commitments on time and budget
- Confident leadership and influencing style, being able to make an immediate impact with client stakeholders
Required Qualifications:
10+ years of experience for Manager level / 15+ years for Senior Manager level.
Proven experience in at least two of the following:
Agile/Scrum/SAFe delivery
Stakeholder and vendor management
Strong problem-solving, analytical, and communication skills.
Ability to manage virtual, cross-functional, and geographically distributed teams.
Experience in managing project budget and resources.
Preferred Qualifications:
Experience working in a global delivery model and multicultural environment.
Familiarity with project tracking tools such as Jira, MS Project, Clarity, or ServiceNow.
Professional certifications such as PMP, PRINCE2, SAFe, or CSM.
Exposure to PMO functions including governance, budgeting, and reporting.
Education:
Bachelor s or master s degree in engineering, Computer Science, Business Administration, or a related field.
