Estate Team Member

Principal Accountabilities

Landlord Relationship Management

• Develop and maintain strong relationships with landlords in the assigned territory.
• Register landlord complaints and ensure closure through timely follow-up.
• Escalate unresolved issues to the manager.

Rental Management

• Ensure timely rental payments in the territory.
• Resolve issues causing delays to achieve 100% rental compliance.
• Achieve cost savings through rent reductions, lease renegotiations, site sharing, and final settlement negotiations.
• Reduce access outages caused by non-receipt of rentals.

Locked Site Management

• Reduce site outages exceeding 24 hours due to locked or halted sites.
• Monitor locked sites and coordinate resolution.
• Ensure timely full and final settlement for permanently locked sites.

Relocation Management

• Retain sites by negotiating with landlords for terminations or relocation.
• Coordinate site dismantling, material removal, and final settlement requests.

Document / Agreement Management

• Maintain and update landlord database and rental master in coordination with support teams.
• Manage landlord requests related to ownership changes, property taxes, TDS/GST, and service tax.
• Ensure 100% documentation for agreement renewals, site terminations, final settlements, new sharing, and site upgrades.

Routine Work Management (RWM) Adherence

• Comply with routine work management processes and weekly targets.
• Maintain CA sheets and discuss action plans with supervisors.

Day-to-Day Operational Coordination

• Resolve landlord, public, radiation, and statutory issues in coordination with concerned departments.

Key Decisions

• Without approval:

  Landlord visits, relationship development, timely renewals at no incremental cost.

• With manager informed:

  Escalation of issues requiring cross-department intervention.

• With approval:

  Special rental agreements, cost adjustments, and final settlements (authorized by Circle Estate Lead or Circle Site Acquisition Head).

Dimensions

• Financial:

  Manage renewal and F&F scope, month-on-month cost savings (INR MN).

• People:

  Directly liaise with IME Estate SPOC and coordinate with multiple internal teams.

• Other:

  Ensure timely rental disbursement to 500700 landlords in the assigned territory.

Key Interactions

• Internal:

  Legal, Finance, SCM, Planning, Deployment, O&M/OSD, Security Teams.

• External:

  Customers, Vendors, OME/IME, State & Local Authorities, Police.

Major Challenges

• Resolving landlord issues within TAT given dependencies on other departments.
• Problem-solving within defined company processes.
• Gaining site access during night or restricted hours.
• Managing law & order, environmental, and radiation-related public issues.

Skills & Knowledge

• Education:

  Graduate in any discipline.

• Knowledge:

  Basic legal awareness, government rules & regulations, telecom basics, land acquisition, taxation (GST, property tax, service tax).

• Skills/Competencies:

  PR skills, business acumen, negotiation, communication, problem-solving, analytical, MS Office proficiency.

• Experience:

  4+ years in service industry, IR, defense/government services, telecom, FMCG.

Future Outlook

• Continuous updates on government regulations and telecom compliance requirements.
• Enhancement of PR, negotiation, problem-solving, and analytical skills.

Typical Day / Week

• Site visits as per assigned priorities.
• Lease renewals, optional product clearances, sharing, F&F, and cost-saving initiatives.
• Resolving landlord issues and demands (rental, night access, tower removal, agreement renewals).
• Coordination with internal departments for timely rental payments.
• Responding to landlord complaints via helpdesk and addressing customer requirements.